LCLisa Pearl Crowe
@lisapearlcrowe
Dedicated customer service professional with strong leadership skills.
South AfricaWhat I'm looking for
My name is Lisa Pearl Crowe, and I am a dedicated customer service professional with a strong background in team leadership and administrative duties. I have a BA in Humanities from Stellenbosch University and UNISA, which has equipped me with excellent communication and problem-solving skills. My career began with a holiday job at Woolworths, where I learned the importance of customer satisfaction and teamwork.
Over the years, I have held various positions in customer service, including roles at Bling, Merchants, and Takealot. In these roles, I honed my ability to handle customer queries effectively and efficiently, ensuring that every customer interaction was positive. Currently, I work as a Customer Service Executive at EXL, where I assist callers with billing and policy queries while also training new hires. My experience has taught me to thrive under pressure and to always strive for excellence in every task I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
EXL
Nov 2023 - Present (1 year 8 months)
Assists callers with billing and policy queries, providing excellent customer service and supporting the assistant manager with administrative tasks. Also provides internal chat support and acts as a peer trainer for new hires.
Customer Service Agent
Takealot
Oct 2022 - Feb 2023 (4 months)
Worked in the returns department, assisting customers with the refund process and issuing refunds. Managed inbound email queries and followed up on orders.
Customer Service Agent
Merchants
Sep 2021 - Sep 2022 (1 year)
Provided outstanding customer service for a USA campaign, resolving order-related queries and other customer issues. Assisted the team leader with daily administrative duties.
Team Leader
Bling Maynard Mall / Kenilworth Centre
Apr 2018 - Aug 2021 (3 years 4 months)
Led a team, overseeing daily store operations including cashing up, managing customer queries, and handling administrative tasks. Ensured optimal stock levels and provided comprehensive staff oversight.
Cashier
Woolworths Belvedere
Dec 2014 - Jan 2015 (1 month)
Worked as a cashier during the holiday season, assisting customers with transactions and managing merchandise. Provided support in various store operations, ensuring a smooth shopping experience for customers.
Education
Degrees, certifications, and relevant coursework
South Peninsula High School
Matric, General Studies
Completed high school education, achieving a Matric qualification in 2013. Studied a range of subjects including English, Afrikaans, Life Sciences, History, Mathematics, and Business Studies.
SUStellenbosch University
Bachelor of Arts, Humanities
Pursued a Bachelor of Arts in Humanities from 2014 to 2017. Gained foundational knowledge in various humanities disciplines.
U(University of South Africa (UNISA)
Bachelor of Arts, Humanities
Continued studies in Humanities, completing a Bachelor of Arts degree from 2018 to 2022. Further developed analytical and critical thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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