Harshitha Belliappa

I am a dynamic and result-oriented Senior Specialist with over 3.5 years of experience as a Customer Service Representative. My journey has been marked by a commitment to optimizing service processes and enhancing customer satisfaction. I have a proven track record of managing complex customer inquiries and resolving issues efficiently, ensuring that every interaction contributes positively to the customer experience.

At Target Corporation India Pvt Ltd, I have honed my skills in handling high-volume inquiries through various channels, including email, live chat, and phone. My expertise in utilizing tools like Salesforce and Zendesk has allowed me to maintain compliance with company policies while delivering exceptional service. I take pride in my ability to train colleagues on these platforms, fostering a culture of continuous improvement and knowledge sharing within my team.

Throughout my career, I have consistently achieved high satisfaction ratings and have been recognized for my contributions to process improvements that enhance customer experience. My ability to adapt communication to cultural nuances and my proactive approach to identifying recurring issues have been instrumental in driving positive outcomes. I am passionate about mentoring new hires and contributing to team productivity, and I look forward to bringing my skills and dedication to a new opportunity.