Open to opportunities

Tahnee Knowles

@tahneeknowles

Message

Experienced community leader driving engagement and systemic change.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to leverage my community-building skills in a dynamic environment, fostering engagement and driving impactful change.

I am an experienced community leader with a proven track record in engagement and member satisfaction within UK communities, particularly among Founders, C-Suite, and board-level members. My passion lies in driving systemic change through impactful digital and in-person community experiences.

Currently, as a Digital Community Specialist at The Ellen MacArthur Foundation, I lead the management and optimization of the Challenge Platform, ensuring a seamless user experience while fostering innovation in the future of food. My role involves analyzing engagement data to share compelling stories that showcase our impact, collaborating with cross-functional teams, and hosting dynamic digital experiences for participants.

Previously, I served as Community Manager and Head of Membership at Helm, where I supported members throughout their journey, facilitated connections, and managed community discussions. My experience also includes founding The Mindful Grief Group, where I demonstrated strong community-building skills and a commitment to member support. I am dedicated to creating inclusive spaces that promote active participation and personal growth.

Experience

Work history, roles, and key accomplishments

Current

Digital Community Specialist

Current

The Ellen MacArthur Foundation

Jan 2023 - Present (2 years 4 months)

At The Ellen MacArthur Foundation, I drive engagement and foster innovation within the Big Food Redesign Challenge, managing the Challenge Platform and supporting participants. I collaborate with cross-functional teams and liaise with C-Suite and Founders to transform the future of food.

Community Management Digital Community Engagement Platform Management User Experience Data Analysis Stakeholder Management Project Management Advocacy

Community Manager & Head of Membership

Helm

Jan 2021 - Present (4 years 4 months)

At Helm, I led the community team, managing the entire membership journey from onboarding to renewals and facilitating tailored connections for high-profile members. I oversaw the online community platform, tracked engagement data, and continuously improved the value proposition for members.

Community Management CRM Data Analysis Customer Service Stakeholder Engagement Process Improvement

Founder & Community Manager

The Mindful Grief Group

Jan 2019 - Present (6 years 4 months)

As Founder of The Mindful Grief Group, I established and led a digital community, overseeing its design, moderation, and event organization. I provided personal support to members and managed a large Instagram following, successfully transitioning the project to a charity partner.

Community Building Digital Community Event Management Social Media Management Advocacy

Operations Manager

OCS

Jan 2018 - Present (7 years 4 months)

At OCS, I led soft services and compliance for workplace experience, managing a team focused on service standards and HSE excellence. I managed costs for a cluster of buildings and implemented mindfulness practices, resulting in a 38% decrease in sickness levels.

Operations Management Compliance Team Leadership Service standards Cost Management Implementation Data Analysis

Store Manager

Fat Face

Jan 2017 - Present (8 years 4 months)

Oversaw daily store operations, managed sales performance, and led a retail team. Focused on delivering excellent customer experience and achieving business objectives.

Sales Customer Service Team Leadership Operations Staff Training

Field Sales Manager

OCS

Jan 2016 - Present (9 years 4 months)

Managed field sales activities, developed strong client relationships, and consistently achieved sales targets. Coordinated with internal teams to ensure high levels of customer satisfaction.

Field Sales Sales Management Client Relationship Management Business Development Negotiation Customer Service

Store Manager

MAC Cosmetics

Jan 2014 - Present (11 years 4 months)

Managed all aspects of store operations, including sales performance, inventory, and staff supervision. Focused on delivering exceptional customer service and achieving sales targets.

Sales Customer Service Team Leadership Inventory Management Performance Management

General Manager

Slim Jims Liquor Store

Jan 2011 - Present (14 years 4 months)

Oversaw all aspects of store operations, including inventory management, staff supervision, and customer service. Ensured compliance with regulations and optimized store profitability.

General Management Inventory Management Customer Service Compliance Team Leadership