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Detail-oriented claims and customer service specialist skilled in fraud detection and data analysis.
Experience
Claims Examiner
State of Hawaiʻi – Department of Labor & Industrial Relation
Jul 2021 - Sep 2025 (4 years 2 months)
Call Center Representative
State of Hawaiʻi – Department of Labor & Industrial Relation
Mar 2021 - Jun 2021 (3 months)
Customer Service Representative
Pacific Southwest Administrators
Nov 2019 - Jan 2021 (1 year 2 months)
Customer Care Representative
Bank of Hawaiʻi
Feb 2017 - Sep 2019 (2 years 7 months)
40k-100k USD
Practicing attorney specializing in diverse legal disciplines.
Experience
Director
Gray Burmeister Attorneys
Mar 2021 - Present (4 years 8 months)
Ambitious insurance-focused professional with strong communication skills.
Experience
Insurance Trainee
Howden
Sep 2025 - Present (2 months)
Interpreter
Premium Linguistic Services
Jan 2023 - Present (2 years 10 months)
Seasoned ETL QA and BI specialist with 20+ years ensuring data quality in healthcare, insurance, and banking.
Experience
ETL QA & BI Consultant
Truist Bank
Jun 2024 - Feb 2025 (8 months)
ETL Test Lead
Reliance Standard Insurance Company
Dec 2023 - Jun 2024 (6 months)
ETL & BI Test Lead
Eli Lilly & Co.
Oct 2019 - Jan 2024 (4 years 3 months)
Experienced healthcare claims leader skilled in billing, collections, and team supervision.
Experience
Medical Claims Team Lead
KMC Mag Solutions Inc.
Sep 2022 - Nov 2024 (2 years 2 months)
Billing Supervisor
Conifer Health Solutions
Oct 2019 - May 2022 (2 years 7 months)
Claims Collections Specialist
UnitedHealth Group Philippines
Aug 2014 - Sep 2018 (4 years 1 month)
Seasoned Claims Leader with over 20 years of insurance experience.
Experience
Casualty Supervisor II
GEICO
Jan 2022 - Present (3 years 10 months)
Supervisor: Third Party Medical and Disputed Liability Claims
GEICO
Jan 2018 - Dec 2022 (4 years 11 months)
Service Training and Orientation Supervisor
GEICO
Jan 2015 - Dec 2018 (3 years 11 months)
I am an experienced insurance claims and processing professional adept at claims handling, audits, and team leadership.
Experience
Check Custodian / Processing Clerk
Globe Life & Accident Insurance Company
Oct 2020 - Present (5 years 1 month)
Life Claims Support Clerk
Globe Life & Accident Insurance Company
May 2017 - Oct 2020 (3 years 5 months)
Strategic insurance professional with 6+ years leading claims, customer service, and team developmen
Experience
Senior Auto Claims Advisor
CSAA Insurance Group
Dec 2024 - Present (11 months)
Auto Claims Advisor, Liability
CSAA Insurance Group
Jan 2024 - Present (1 year 10 months)
Team Lead
Detail-oriented team leader with expertise in claims processing.
Experience
Team Leader Claims
Arkansas Blue Cross Blue Shield
Oct 2020 - Present (5 years 1 month)
Claims Processor
Arkansas Blue Cross Blue Shield
Jun 2010 - Sep 2020 (10 years 3 months)
Teller
Experienced Reinsurance Claim Analyst with a focus on client advocacy.
Experience
Senior Technical Lead
Gallagher Re
Assistant Manager
Genpact India Ltd.
Jul 2022 - Present (3 years 4 months)
Associate Senior Associate
Dedicated claims specialist with extensive experience in customer service.
Experience
Claims Specialist (BCFR/Contents/Fire)
State Farm
Sep 2024 - Present (1 year 2 months)
Team Lead Collector II
Octane Lending
Jun 2023 - Present (2 years 5 months)
Customer Care Advocate SME
Experienced claims manager specializing in auto liability and exposure reduction.
Experience
Liability Claims Manager
KLLM Transport Services, LLC
May 1998 - May 2025 (27 years)
Accounts Receivable Administrator
Fleet Morris Petroleum
May 1993 - Jul 1996 (3 years 2 months)
Senior Claims Representative
Liberty Mutual Insurance Company
Experienced insurance professional specializing in claims management, risk assessment, and commercial insurance.
Experience
Insurance Agent
SIA 5 Brokeri
Mar 2022 - Present (3 years 8 months)
Head of Property Claims
ERGO Insurance SE Latvian Branch
Nov 2020 - Feb 2022 (1 year 3 months)
Head of Latvian Claims
Gjensidige Latvian Branch
Claims and operations leader driving LTC claims excellence and compliance.
Experience
Lead Claim Manager
Genworth Financial
Jun 2021 - Jul 2025 (4 years 1 month)
Customer Relationship Manager
Tech Mahindra
Nov 2017 - Oct 2020 (2 years 11 months)
Senior CSR
Serco
Dec 2014 - Nov 2017 (2 years 11 months)
Experienced claims management professional with a military background.
Experience
Multi-Line Claims Director
CCMSI
Jan 2024 - Present (1 year 10 months)
Fraud and Claims Operations Manager Senior AVP
Wells Fargo
Jan 2022 - Present (3 years 10 months)
Casualty Claims Unit Manager
Experienced property desk claims adjuster delivering accurate, efficient claims resolution and leadership.
Experience
Property Desk Team Lead
Crugroup
Oct 2022 - Dec 2024 (2 years 2 months)
Quality Assurance Claims
External Claim Resource
Jun 2024 - Oct 2024 (4 months)
Property Desk Examiner
MI-American Catastrophe Service
Feb 2021 - Jul 2022 (1 year 5 months)
Accomplished and results-driven Remote Senior Claims Representative
Experience
Remote Senior Claims Representative
Colorado Technical University
Jan 2014 - Present (11 years 10 months)
Director of Operations
A.R.I.A
Mar 2000 - Jan 2014 (13 years 10 months)
Results-oriented Claims Processing Associate with strong problem-solving skills.
Experience
Claims Processing Associate
Discover
Jan 2021 - Present (4 years 10 months)
Customer Service Team Lead
Aston Carter
Mar 2017 - Present (8 years 8 months)
Reimbursement Specialist
Experienced claims specialist with strong analytical and problem-solving skills.
Experience
Team Leader in Medical Billing
Ista Solutions
Jan 2022 - Present (3 years 10 months)
Claim Specialist
Conduent
Sep 2018 - Present (7 years 2 months)
Results-driven team leader with extensive banking and customer service experience.
Experience
Claims Team Leader
Hastings Direct (Outsurance)
Aug 2021 - May 2024 (2 years 9 months)
Claims Advisor/Webchat Advisor
Hastings Direct (Outsurance)
Nov 2019 - Aug 2021 (1 year 9 months)
Validation Officer
Nedbank
Jul 2018 - Nov 2018 (4 months)
Candidate Attorney
Gray Burmeister Attorneys
Aug 2016 - Mar 2021 (4 years 7 months)
Market Researcher
Ipsos Mori
Dec 2024 - Feb 2025 (2 months)
Waiter
Off To Work
Oct 2016 - Mar 2022 (5 years 5 months)
Systems Test Consultant
Wells Fargo
Jan 2018 - Oct 2019 (1 year 9 months)
Senior Test Consultant
NBCUniversal
Sep 2016 - Dec 2017 (1 year 3 months)
SME Supervisor
Results Manila
Sep 2011 - Jul 2014 (2 years 10 months)
Sales Supervisor
GEICO
Jan 2014 - Dec 2015 (1 year 11 months)
Service Performance Monitoring Team Supervisor
GEICO
Jan 2012 - Dec 2014 (2 years 11 months)
Life Claims Examiner
Globe Life & Accident Insurance Company
Dec 2015 - May 2017 (1 year 5 months)
Dental/Medical Claims Processor
HP Enterprise Services
Mar 2011 - Dec 2015 (4 years 9 months)
Customer Service Representative
HP Enterprise Services
Dec 2008 - Mar 2011 (2 years 3 months)
Wawanesa Insurance
Oct 2022 - Present (3 years 1 month)
Senior Customer Service Representative
Wawanesa Insurance
Aug 2021 - Present (4 years 3 months)
Customer Service Representative 2
Wawanesa Insurance
May 2020 - Present (5 years 6 months)
Bank of America
May 2009 - Dec 2009 (7 months)
Xchanging Technology Services India Private Limited
Jun 2009 - Present (16 years 5 months)
Technical Lead
Marsh and MC
United Health Group
Jun 2021 - Present (4 years 5 months)
Sr. Account Analyst/Reimbursement Analyst
UTSW Medical Center
Aug 2020 - Present (5 years 3 months)
Patient Account Representative
Dallas Nephrology Associates
Apr 2019 - Present (6 years 7 months)
Apr 1986 - Jul 1993 (7 years 3 months)
Jan 2017 - Feb 2020 (3 years 1 month)
Head of Property Claims
Gjensidige
Jan 2016 - Jan 2017 (1 year)
Head of General Claims
Gjensidige
Dec 2007 - Jan 2016 (8 years 1 month)
Process-in-Charge
ExcellenceTech
Sep 2008 - Oct 2014 (6 years 1 month)
Senior Customer Support Rep
Limtex Infotech
Apr 2007 - Mar 2008 (11 months)
Chubb
Jan 2021 - Present (4 years 10 months)
Claims Manager /Senior Claims Manager
Kemper Insurance
Jan 2019 - Present (6 years 10 months)
Bodily Injury Adjuster
USAA
Jan 2014 - Present (11 years 10 months)
Property Desk Examiner
One Call Claim
Aug 2020 - Jan 2021 (5 months)
Property Desk Adjuster
Pilot Catastrophe Services
Apr 2018 - Aug 2020 (2 years 4 months)
Concentrix
Sep 2016 - Present (9 years 2 months)
Client Services Representative
African Bank
Aug 2016 - Jul 2018 (1 year 11 months)
AML Administrator
Nedbank
Jun 2016 - Jun 2018 (2 years)