Brianna Williams
@briannawilliams2
Claims operations leader driving process improvements and team performance.
United StatesWhat I'm looking for
I am a claims operations leader with over eight years of experience managing insurance workflows, team performance, and regulatory compliance across high-volume environments. I have a proven record of improving clean claim rates and reducing denials through targeted audits, process redesign, and hands-on coaching.
I lead cross-functional teams, prepare operational reporting to inform leadership decisions, and partner with stakeholders to resolve escalated billing and claims issues efficiently. I hold a Texas All Lines Adjuster License, have led projects to boost processing efficiency, and am focused on building accountable teams that deliver measurable results.
Experience
Work history, roles, and key accomplishments
Operations Manager
Real Time Laboratories
Jan 2023 - Present (3 years 2 months)
Lead multiple teams across insurance, billing, and client services supporting 1,000+ monthly accessions; improved clean claim rate by 20% and reduced denial rates by 15% through workflow tracking, audits, and training.
Managed high-volume claims processing and led projects to increase efficiency 18% through workflow improvements and tracking tools; conducted audits to improve claim accuracy and supported onboarding and escalations.
Education
Degrees, certifications, and relevant coursework
Brianna hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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