Alana Freeman

As a detail-oriented and results-driven professional, I have a strong background in supporting cross-functional teams and driving operational efficiency. My experience includes managing multiple priorities, meeting deadlines, and delivering high-quality outcomes. I excel in collaborative environments, contributing to team success through effective communication and problem-solving abilities.

In my current role as a Team Leader at Arkansas Blue Cross Blue Shield, I support supervisors and managers in developing a skilled team of Claims Specialists. I consistently demonstrate above-average productivity and quality standards while ensuring accurate processing of claims and proper application of benefits. My previous experience as a Claims Processor has equipped me with the skills to research and resolve discrepancies, conduct audits, and maintain member satisfaction.

I am proficient in a wide range of software, including Microsoft Office Suite, Salesforce, and various specialized platforms. My strong interpersonal skills allow me to assist customers effectively while promoting products and maintaining professionalism. I am committed to enhancing team performance and meeting financial objectives through sound judgment and initiative.