Erin Love

Handles high-exposure commercial casualty claims including complex coverage interpretation, liability investigations, and management of litigation and outside counsel to mitigate risk and execute settlements.

Managed high-value, attorney-represented bodily injury claims including coverage review, liability assessment, claim valuation and negotiation while contributing to team goals using data and analytics.

Directed administrative management, staff development and technical claim outcomes for a property claims unit, delivering financial and service targets while ensuring regulatory compliance across the Southeast region.

Assisted management of branch claims operations, supervising and training staff while guiding investigation and resolution of serious and complex claims and conducting file audits to maintain claims quality.

Supervised inside and outside adjusters for homeowners, auto and umbrella lines, coordinated litigation with defense counsel, and managed large loss settlements and regional assignment of property and bodily injury claims.

Conducted outside claims investigations across multiple lines, evaluated coverage, liability and damages, and worked with counsel on mediations, arbitrations and trials to resolve claims within authority.

Managed first notice of loss, processed claim payments, opened and closed files, and investigated and settled first- and third-party auto and homeowner losses with strong phone-based customer service.

Provided high-quality guest service, multitasked in a fast-paced environment, and trained new hires to ensure consistent customer experience and operational efficiency.

Conducted intelligence collection and reporting under Top Secret SCI, operated voice communications across multiple theaters, troubleshot collection systems, and coordinated mission tasking and technical databases.

Completed an Associate of Science in Arabic Studies focused on intensive language training and applied linguistic skills.

Completed a Certificate in Paralegal Studies providing foundational knowledge of legal research, documentation, and procedure.

Earned a Bachelor of Science in Marketing with coursework in marketing principles and business fundamentals.