Stacy Phillips

I am a highly motivated insurance operations professional with extensive experience in claims processing, check custody, and administrative support. I thrive in both collaborative teams and independent work environments and am known for reliability and diligence.

Across roles at Globe Life and HP Enterprise Services, I've consistently met productivity targets—processing 30+ claims per hour in medical/dental claims and 6+ life claims per hour—while maintaining accuracy. I regularly handled stop pays, void checks, daily check pulls, and composed second notice letters.

I conduct policy verifications, state policy/NAIC searches, child support lien searches, and coordinate with funeral homes and funding companies to resolve claim issues. I also managed claim-status requests and handled incoming faxes and calls to support claims operations.

As a team lead and trainer, I onboarded new hires and performed backup supervisory duties, focusing on workflow optimization and quality control. I aim to bring my process-improvement mindset and clear communication to a role that values accuracy and continuous improvement.