Shelia Smith

I am a dedicated Senior Claims Adjuster with over 23 years of progressive claims experience at a major national insurer, specializing in automobile, homeowners, commercial, medical payment, and catastrophic claims. I consistently determine coverage and liability, assess damages, negotiate settlements, and support litigation with a customer-focused approach.

I have led teams, coached staff, and driven measurable quality improvements—raising a unit quality score from 63% to sustained levels above 85% and peaking at 96%. I served as an Auto Express team lead overseeing 15 adjusters, conducted training sessions, authored educational communications, and contributed as a subject matter expert on special projects.

I hold a Bachelor of Science in Administrative Sciences with minors in Business, Computer Information Science, Marketing and Communication, and maintain active adjuster licenses for Auto, Casualty, Property, and Workers' Compensation across multiple states. I bring analytical decision-making, strong negotiation skills, and a commitment to compassionate, fair customer service.