Shanicka Fleming

Supervised a team of examiners to ensure timely, accurate processing of property claims, implemented training tools, and completed management reviews that improved file handling and adherence to carrier guidelines.

Conducted quality assurance and compliance reviews on high-volume property claim files, participated in audits, and supported complex investigations including marine claims and multi-party settlements.

Managed full-file ownership of property claims from intake to closure, verified coverages, created repair estimates with Xactimate, and coordinated inspections and vendor work to secure reserves and settlements.

Handled 75+ claims regularly, coordinated inspections and Loss of Use documentation, drafted declination determinations, and maintained compliance while exceeding production goals.

Retained full-file ownership and exceeded closure goals, managed catastrophic property claims, achieved high estimate accuracy scores, and held delegated settlement authority up to $35K as manager.

Reviewed policies and claims to determine coverage and settlements, coordinated auto physical damage estimates, and approved claim settlement requests to support customer retention.

Top branch and regional sales producer who grew customer acquisition through marketing and referrals, clarified policy details for customers, and maintained branch accounting accuracy.

Increased auto and home policy sales by 15% monthly through client financial reviews and property inspections, and used local marketing to drive new business and retention.

Completed a Bachelor of Science in Interdisciplinary Studies at the University of South Alabama in July 2023.