Open to opportunities

Michael Gotowala

@michaelgotowala

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Seasoned Claims Leader with over 20 years of insurance experience.

United States

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What I'm looking for

I am looking for a role that values leadership, fosters team development, and emphasizes continuous improvement.

I am a seasoned Claims Leader with over 20 years of experience in the insurance industry, recognized for my strategic approach that consistently drives results across Service, Service Training, Sales, and Claims departments. My proven success in leading large teams to achieve first-quartile performance is complemented by my ability to analyze core metrics to inform decision-making. I hold a B.S. in Business Management and am known for my consultative leadership style, fostering positive and productive work environments.

Throughout my career at GEICO, I have led teams specializing in various aspects of claims management, achieving first-quartile results in key metrics such as productivity, efficiency, and file quality. I have developed associates not only to achieve top results but also to transition into coaching roles, enhancing team performance and succession planning. My commitment to creating inclusive and engaging work environments has led to improved associate engagement and retention, ultimately driving organizational success.

Experience

Work history, roles, and key accomplishments

Current

Casualty Supervisor II

Current

GEICO

Jan 2022 - Present (3 years 5 months)

Led a team of six associates specializing in disputed liability and third-party attorney-represented injury claims. My team managed claims within the critical first 90 days post-loss, aiming to make offers and achieve a high volume of settlements pre-demand.

Negotiation Claims Management Team Leadership Coaching Performance Management Dispute Resolution Strategic Planning Employee Engagement

Supervisor: Third Party Medical and Disputed Liability Claims

GEICO

Jan 2018 - Dec 2022 (4 years 11 months)

Led a team of six associates specializing in disputed liability and third-party unrepresented injury claims, ensuring efficient and accurate claim resolutions. Conducted annual year-end process reviews to identify performance improvement areas, implementing specific strategies for each associate.

Team Leadership Coaching Process Improvement Dispute Resolution Customer Service Data Analysis

Service Training and Orientation Supervisor

GEICO

Jan 2015 - Dec 2018 (3 years 11 months)

Managed the interviewing, hiring, and onboarding of over 100 new hires annually, including candidates for the Management Development Program. Coached and developed several trainers and coaches, achieving top quartile results and impressive Time to Promote outcomes.

Recruitment Onboarding HR Liaison Compliance Management Coaching Strategic Planning Employee Relations

Sales Supervisor

GEICO

Jan 2014 - Dec 2015 (1 year 11 months)

Led a team of eight associates specializing in selling new policies via inbound sales calls, consistently achieving sales targets and contributing to company growth. Developed and implemented sales strategies that enhanced team performance and customer satisfaction.

Sales Management Team Leadership Sales Strategy Coaching Performance Monitoring Customer Satisfaction Inbound Sales Sales Training

Service Performance Monitoring Team Supervisor

GEICO

Jan 2012 - Dec 2014 (2 years 11 months)

Led a team of 13 performance monitoring analysts and conducted weekly calibration sessions for over 40 members of management. Created a communication process for changes at each level of management and frontline associates.

Performance Monitoring Team Leadership Quality Assurance Communication Compliance Process Improvement Data Analysis Recognition Programs

Service Supervisor

GEICO

Jan 2004 - Dec 2012 (8 years 11 months)

Educated and led 12 associates to top performance while fostering a collaborative work environment and excellent team culture. Developed dynamic coaching plans tailored to each individual associate to focus on their strengths while improving their areas of opportunity.