Chelsea Blumberg
@chelseablumberg
Strategic insurance professional with 6+ years leading claims, customer service, and team developmen
United StatesWhat I'm looking for
I am a strategic, people-first insurance professional with 6+ years of progressive leadership in claims and customer service, specializing in auto and liability claims. I focus on training new hires, mentoring peers, resolving complex escalations, and aligning team goals to organizational KPIs.
I have led cross-functional projects to improve intake for theft/fire claims, reduced service escalations through targeted training, and served as a go-to resource for workflow troubleshooting and high-severity loss resolution. I hold industry licenses and a strong record of recognition for performance and community involvement.
Experience
Work history, roles, and key accomplishments
Senior Auto Claims Advisor
CSAA Insurance Group
Dec 2024 - Present (8 months)
Managed 20-25 new liability claims weekly, including coverage determination, repair coordination, and third-party carrier communication. Mentored junior advisors on coverage, documentation, and customer communication best practices.
Auto Claims Advisor, Liability
CSAA Insurance Group
Jan 2024 - Present (1 year 7 months)
Handled claims file post-first notice of loss and managed new liability claims weekly. Actively involved in cross-functional Theft/Fire projects to expand departmental expertise and improve intake processes.
Team Lead
Wawanesa Insurance
Oct 2022 - Present (2 years 10 months)
Led a team of 15+ representatives in a high-volume service environment, maintaining compliance with internal KPIs in call quality, resolution time, and customer satisfaction. Delivered targeted 1:1 coaching, leading to measurable performance improvement.
Senior Customer Service Representative
Wawanesa Insurance
Aug 2021 - Present (4 years)
Fast-tracked through three promotions in four years based on leadership performance and service excellence. Acted as an onboarding mentor for 20+ new hires, improving training outcomes and reducing onboarding cycle time.
Customer Service Representative 2
Wawanesa Insurance
May 2020 - Present (5 years 3 months)
Supported customers with various inquiries and issues, ensuring high levels of satisfaction. Collaborated with department leaders on process optimization and scripting enhancements.
Customer Service Representative 1
Wawanesa Insurance
Sep 2018 - Present (6 years 11 months)
Provided initial customer support and resolved basic inquiries. Maintained strong performance metrics in customer interactions.
Customer Service Representative
Knoah Solutions
Jan 2018 - Present (7 years 7 months)
Supported training and peer coaching for new employees, contributing to their successful integration. Maintained strong KPI metrics across email, chat, and phone channels.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Master of Business Administration, Business Administration
2023 -
Grade: 3.75
Currently pursuing a Master of Business Administration degree. Expected to graduate in November 2024 with a strong academic record.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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