Open to opportunities

Fara Saajid

@farasaajid

Message

Experienced medical insurance professional specializing in global employee benefits and claims management.

United Kingdom

Message

What I'm looking for

I seek a senior role in global benefits/claims leadership where I can manage complex cases, lead high-performing teams, and build long-term client partnerships.

I am a dedicated medical insurance professional with 14 years' experience in Employee Health and Benefits, focused on delivering exceptional client service and managing complex claims operations. I have progressed through roles at Mercer Marsh Benefits from Claims Administrator to Assistant Vice President, demonstrating consistent leadership and subject-matter expertise.

I lead teams in claims operations, complex case management, gray-area analysis, and claims advocacy, driving process improvements, compliance, and client satisfaction. I developed a Case Management initiative for complex medical conditions and consistently coordinate across clients, insurers, TPAs and regulators to achieve timely, patient-centric outcomes.

I am results-driven, emphasize collaborative stakeholder management, and prioritize financially sustainable care solutions. I seek to leverage my global benefits management experience to advance in roles that require strategic claims leadership, client relationship excellence, and operational rigor.

Experience

Work history, roles, and key accomplishments

Current

Assistant Vice President

Current

Mercer Marsh Benefits

Apr 2022 - Present (3 years 7 months)

Lead claims and client management for complex global benefits portfolios, improving claims turnaround and delivering high-touch case management and repatriation support; managed teams and stakeholder relationships to maintain SLA compliance and client satisfaction.

Client Management Complex Case Management Claims Management Team Leadership SLA Management Data Analysis

Claims Manager

Mercer Marsh Benefits

Apr 2017 - Mar 2022 (4 years 11 months)

Managed end-to-end claims processing and client relationships for the Global Benefits Management portfolio, supervised daily claims operations and implemented case management initiatives for complex and long-term conditions.

Claims Processing Complex Case Management TAT Reporting Complaint Handling Regulatory Compliance

Assistant Claims Manager

Mercer Marsh Benefits

Apr 2015 - Mar 2017 (1 year 11 months)

Managed a portfolio within Global Benefits Management, coordinated with clients and insurers to ensure SLA adherence and smooth pre-approval and claims outcomes, and supported members to optimize policy benefits.

Portfolio Management Client Meetings SLA Pre Approvals Stakeholder Management

Claims Administrator

Mercer Marsh Benefits

Nov 2011 - Mar 2015 (3 years 4 months)

Performed preliminary claim reviews, submitted claims for processing, managed follow-ups within TAT, and prepared performance reports to support claims operations and client managers.

Documentation TAT Reporting MS Office

Education

Degrees, certifications, and relevant coursework

Rajiv Gandhi University of Health Sciences

Bachelor of Dental Surgery, Dental Surgery

2004 - 2009

Activities and societies: CPR and First Aid training (American Heart Association); FLMI Level 1 (LOMA); multiple learning and development courses on MMC Workday and Degreed; MS Office proficiency.

Completed Bachelor of Dental Surgery program focusing on clinical dentistry and oral health between 2004 and 2009.