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LMResults-driven Customer Success professional with over 10 years of experience.
Experience
Strategic Accounts Director
Augmedix
Dec 2024 - Present (11 months)
Senior Principal Customer Success Manager
Unqork
Nov 2021 - Sep 2023 (1 year 10 months)
Principal Customer Success Manager
Qualtrics
Jul 2020 - Nov 2021 (1 year 4 months)
Manager - Management Consultant
Cognizant
Jul 2018 - Jul 2020 (2 years)
Senior Consultant - Management Consultant
Deloitte
Mar 2015 - Jul 2018 (3 years 4 months)
BGDynamic professional skilled in chargeback dispute resolution and fraud detection.
Experience
Chargeback Operations Analyst
Independent Consultant
Nov 2024 - May 2025 (6 months)
Chargeback and Dispute Analyst
Teleperformance
Aug 2023 - Nov 2024 (1 year 3 months)
SJResults-oriented chargeback specialist and full stack developer.
Experience
Chargeback Specialist
1Point1
Aug 2024 - Present (1 year 3 months)
Customer Service Advisor
Concentrix
Oct 2023 - Present (2 years 1 month)
SHExperienced chargeback and dispute resolution leader specializing in risk mitigation and data-driven insights.
Experience
Chargeback & Dispute Resolution Lead
Dara Casino (Funambulist Gaming)
Nov 2024 - Present (1 year)
Account Manager
LuckyLand Slots
Jan 2023 - Jan 2024 (1 year)
JVDetail-oriented fraud and chargeback analyst with 10 years' experience reducing losses and improving detection.
Experience
Global Customer Support Specialist
SharkNinja
Jun 2023 - Mar 2025 (1 year 9 months)
Senior Fraud and Chargeback Analyst
SharkNinja
Jun 2019 - May 2023 (3 years 11 months)
Fraud Analyst
SharkNinja
Jun 2017 - May 2019 (1 year 11 months)
I am working as a Fincrime Chargeback & Fraud Analyst in Revolut.
Experience
Manager - Chargeback & Frauds
Net Avenue Technologies Pvt Ltd
Jan 2012 - Mar 2025 (13 years 2 months)
Payments & Fraud Analyst
MMC InfoTech Pvt Ltd
Jul 2010 - Dec 2011 (1 year 5 months)
Senior Lecturer
Rajas Engineering College
Oct 2006 - Dec 2007 (1 year 2 months)
RPDedicated Fraud Analyst with expertise in chargeback processing.
Experience
Fraud Analyst
NatWest
Apr 2021 - Jul 2023 (2 years 3 months)
Dynamic professional with expertise in chargeback management and client services.
Experience
Chargeback Specialist
Metro Health HMO Limited
Feb 2021 - Jul 2022 (1 year 5 months)
Client Services Officer
Metro Health HMO Limited
Feb 2021 - Jul 2022 (1 year 5 months)
Sales Advisor
Ren Money
Mar 2019 - Feb 2021 (1 year 11 months)
Chargeback Support Analyst with expertise in fraud prevention and detection.
Experience
Chargeback Support Analyst
Waystar
Jul 2022 - Present (3 years 4 months)
Fraud Prevention and Detection Analyst
USAA
Jan 2022 - Jun 2022 (5 months)
Fraud Detection Analyst
Bank of America
Aug 2021 - Jan 2022 (5 months)
Results-driven payments and frauds analyst with 6+ years reducing chargebacks and fraud losses.
Experience
WEPayment Operations Specialist
WeTravel
Oct 2024 - Jul 2025 (9 months)
Payments & Frauds Analyst
ZeBrands
Dec 2019 - Oct 2024 (4 years 10 months)
Customer Service Agent
Maskota
Mar 2018 - Sep 2019 (1 year 6 months)
Experienced chargeback and dispute analyst specializing in Reg E, Non-Reg E, and ACH investigations.
Experience
Risk Operations Analyst
Ubiquity
Feb 2022 - Sep 2025 (3 years 7 months)
Customer Service Representative
Probe Group, Inc.
Sep 2020 - Dec 2021 (1 year 3 months)
Customer Service Representative
Valor Global, Inc.
Oct 2018 - Aug 2020 (1 year 10 months)
Experienced fraud and claims analyst specializing in dispute resolution and chargeback management.
Experience
Senior Fraud and Claims Representative
Wells Fargo EGS, LLC
Feb 2024 - Present (1 year 9 months)
Fraud and Claims Representative
Wells Fargo EGS, LLC
Mar 2022 - Jan 2024 (1 year 10 months)
Dispute Analyst
Senior chargeback and fraud prevention specialist with e-commerce expertise.
Experience
Senior Chargeback & Compliance Supervisor
ECOM Services – Cupid Media
Jan 2021 - Dec 2025 (4 years 11 months)
Fraud Prevention Assistant
ECOM Services – Cupid Media
Jan 2019 - Dec 2021 (2 years 11 months)
Fraud Prevention Specialist
Ecom Services Ltd
Experienced Dispute Specialist with a focus on chargebacks and resolutions.
Experience
Disputes Combined Manager
Alorica
May 2024 - Present (1 year 6 months)
Disputes Combined Subject Matter Expert
Alorica
Apr 2024 - May 2024 (1 month)
Representment & Reassertion Specialist
Alorica
Jan 2020 - Apr 2024 (4 years 3 months)
TMSpecialist in claims resolution and recovery with proven expertise.
Experience
Claims Resolution & Recovery Specialist
Bank of America
Oct 2020 - Present (5 years 1 month)
Investigation specialist focused on fraud detection, chargeback resolution, and risk mitigation.
Experience
Transaction Risk Investigator
Amazon Development Centre Private Limited
Jun 2024 - Present (1 year 5 months)
Customer Service Representative
Reliance Jio Infocomm Limited
Dec 2020 - Jun 2024 (3 years 6 months)
Assistant Manager in financial crime, specializing in KYC/AML, chargebacks, and fraud prevention.
Experience
ACAssistant Manager
Accenture
Jul 2022 - Present (3 years 4 months)
COAssistant Manager
Concentrix
Mar 2019 - Jun 2022 (3 years 3 months)
Process Specialist
Infosys
Nov 2012 - Mar 2019 (6 years 4 months)
Customer service and chargeback analyst skilled in payments and cross-team coordination.
Experience
Customer Support Analyst
Mindbridge
Oct 2024 - Present (1 year 1 month)
Customer Support Specialist
Mindbridge
Oct 2024 - Present (1 year 1 month)
Customer Service Representative
KBExperienced Customer Support Specialist with expertise in chargeback dispute and fraud analysis.
Experience
Candidate Assistant | Executive Assistant
Tech Sales Mentors
Apr 2024 - May 2024 (1 month)
Email and Chat Support (Freelance)
Canvy APs DK
Nov 2021 - Jan 2024 (2 years 2 months)
Medical Insurance Chat Support
Concentrix Philippines
Feb 2019 - Oct 2021 (2 years 8 months)
Experienced banking professional specializing in chargeback operations and fraud prevention.
Experience
Cash & Trade Proc Intmd Analyst
Citicorp Services India Ltd
Jul 2020 - Jul 2023 (3 years)
Senior Processing Specialist
First Data
Oct 2011 - Jul 2020 (8 years 9 months)
Client Interaction Executive
Reliance Info streams
Nov 2008 - Oct 2011 (2 years 11 months)
Customer Support Team Lead
Fuse
Jan 2022 - Jan 2023 (1 year)
VIDisputes Representative
Visa
Jan 2019 - Jan 2021 (2 years)
Accounts Manager
Timeshare Termination Team
Jan 2018 - Jan 2019 (1 year)
Fraud Agent
N.C.O. Financial Services, Inc.
Feb 2011 - Sep 2013 (2 years 7 months)
Branch Advisor / Risk Analyst
Zedvance Limited
Feb 2017 - Mar 2019 (2 years 1 month)
Special Assistant to MD/CEO
Nidaco Nigeria Limited
Sep 2015 - Jan 2017 (1 year 4 months)
Financial Crimes Specialist
Wells Fargo
May 2019 - Apr 2021 (1 year 11 months)
Relationship Banker / Teller
Wings Financial Credit Union
Feb 2018 - Sep 2019 (1 year 7 months)
Ubiquity Global Services
Sep 2019 - Mar 2022 (2 years 6 months)
Jan 2016 - Dec 2019 (3 years 11 months)
Customer Service Associate Specialist
Ecom Services Ltd
Jan 2014 - Dec 2016 (2 years 11 months)
Chargeback Specialist
Alorica
Jan 2018 - Jan 2020 (1 year 11 months)
Mindbridge
May 2023 - Oct 2024 (1 year 5 months)
Amazon Account Manager
Freelancer
Sep 2021 - Nov 2022 (1 year 2 months)
Chargeback Dispute and Fraud Analyst
Alorica Philippines
Jun 2016 - Mar 2019 (2 years 9 months)
