Sonia Merwin
@soniamerwin
I am working as a Fincrime Chargeback & Fraud Analyst in Revolut.
IndiaWhat I'm looking for
Experienced finance professional with a track record of over 10 years in various areas such as business reporting, chargebacks, fraud prevention, customer service, KYC, and analysis. A self-motivated individual with a keen aptitude for quantitative thinking and a rapid grasp of new technologies and applications. Currently seeking a challenging role where I can leverage my skills and capabilities to contribute effectively to the achievement of organizational objectives.
Experience
Work history, roles, and key accomplishments
Manager - Chargeback & Frauds
Net Avenue Technologies Pvt Ltd
Jan 2012 - Mar 2025 (13 years 2 months)
Led end-to-end eCommerce payments and chargeback operations, improving chargeback recovery by 12% and reducing fraud losses by 18% YoY while ensuring compliance with Reg E, Reg Z and PSD2. Supervised a team of 35+ analysts and optimized dispute lifecycle SLAs across Visa, Mastercard and Amex.
Payments & Fraud Analyst
MMC InfoTech Pvt Ltd
Jul 2010 - Dec 2011 (1 year 5 months)
Managed customer inquiries and supported loan application workflows while monitoring payments and fraud indicators, maintaining compliance and accurate customer records. Collaborated with underwriting teams to resolve exceptions and update applicants.
Senior Lecturer
Rajas Engineering College
Oct 2006 - Dec 2007 (1 year 2 months)
Designed and delivered UG/PG curriculum, supervised student research projects and led assessment and accreditation activities to improve academic outcomes. Conducted practical sessions and collaborated on interdisciplinary research committees.
Education
Degrees, certifications, and relevant coursework
Mary Matha College of Engineering & Technology
Master of Engineering, Engineering
2005 - 2006
Activities and societies: Conducted practical sessions and lectures; facilitated hands-on laboratory demonstrations.
Completed postgraduate engineering coursework (M.E.) with practical sessions and laboratory demonstrations, graduating in 2005.
KSKarunya Institute of Technology and Sciences
Master of Engineering, Engineering
Activities and societies: Contributed to exam committees and maintained academic records.
Completed engineering studies (M.E.) with coursework and academic contributions, year of passing 2005.
C.S.I. Institute of Technology, Nagercoil
Bachelor of Engineering, Engineering
Activities and societies: Facilitated classroom instruction and hands-on laboratory demonstrations.
Completed undergraduate engineering program (B.E.), graduating in 2003, with hands-on demonstrations and academic involvement.
C.S.I. Matriculation Higher Secondary School, Nagercoil
Higher Secondary (12th Std), General Education
Completed higher secondary education (State Board, 12th Std), year of passing 1999.
C.S.I. Matriculation Higher Secondary School, Nagercoil
Secondary (10th Std), General Education
Completed secondary education (Matriculation, 10th Std), year of passing 1997.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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