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Anton User

@antonuser16

Billing Agent at Everhelp handling end-to-end chargebacks and building evidence packages aligned with Visa and Mastercard requirements.

Ukraine

Message

What I'm looking for

I’m looking for a dedicated Chargeback / Dispute Specialist role in international fintech and payments operations.

At Everhelp, I own the end-to-end chargeback and dispute resolution process, from initial case review through final outcome. I investigate disputed transactions and prepare evidence-backed documentation aligned with card network and processor requirements.

I maintain audit-ready case files, apply policies consistently, and flag recurring dispute reasons and process improvements. I’m looking to bring this experience to a dedicated Chargeback / Dispute Specialist role in international fintech and payments operations.

Experience

Work history, roles, and key accomplishments

Current

Billing Agent

Current

Everhelp

Jan 2024 - Present (2 years 10 months)

Own the end-to-end chargeback and dispute resolution process, from initial case review through final outcome. Investigate disputed transactions and build evidence-backed documentation packages aligned with card network and payment processor requirements.

Chargeback and Dispute Resolution Evidence Documentation Payment Operations Case Investigation and Resolution Policy Compliance Attention to Detail and Accuracy Problem Solving and Process Discipline Cross Functional Communication

Customer Support Representative

UVO

Jan 2021 - Dec 2023 (2 years 11 months)

Handled customer inquiries, orders, and issue resolution via chat and phone in a high-volume, fast-paced environment. Resolved issues accurately and communicated clearly, providing a foundation for case investigation and documentation work.

Customer Support Communication Skills Issue Resolution High Volume