Open to opportunities

Jimmy valencia

@jimmyvalencia

Message

Detail-oriented fraud and chargeback analyst with 10 years' experience reducing losses and improving detection.

Canada

Message

What I'm looking for

I seek a senior-role focused on fraud prevention and chargeback management where I can lead data-driven investigations, improve cross-team processes, and reduce financial loss.

I am a detail-oriented Fraud and Chargeback Analyst with 10 years of experience managing chargeback processes, analyzing discrepancies, and ensuring compliance with industry standards. I have led cross-functional global teams across North America and Europe to analyze fraud data, identify emerging trends, and implement corrective actions that reduced fraudulent and non-fraudulent transactions by over $1.3 million annually.

I combine strong data analysis and pattern-recognition skills with effective communication and collaboration across departments to resolve disputes, improve KYC processes, and enhance operational efficiency. I am committed to maintaining meticulous records, optimizing fraud-prevention strategies, and protecting company and customer interests.

Experience

Work history, roles, and key accomplishments

Global Customer Support Specialist

SharkNinja

Jun 2023 - Mar 2025 (1 year 9 months)

Led Direct-to-Consumer fraud analysis with a cross-functional global team across North America, Canada, Europe and the UK, identifying emerging fraud trends and improving chargeback processing efficiency.

Fraud Detection Chargeback Processes Data Analysis Cross Functional Collaboration Risk Assessment KYC

Senior Fraud and Chargeback Analyst

SharkNinja

Jun 2019 - May 2023 (3 years 11 months)

Implemented advanced fraud detection models and cross-team processes that reduced fraudulent and non-fraudulent transactions by over $1.3M annually in North America and improved dispute resolution workflows.

Fraud Models Data Analysis Cross Functional Collaboration Dispute Resolution Process Improvement Customer Support

Fraud Analyst

SharkNinja

Jun 2017 - May 2019 (1 year 11 months)

Conducted investigations of suspected fraudulent Direct-to-Consumer orders using data analysis and pattern recognition, and partnered with management to refine preventive strategies.

Fraud Investigation Data Pattern Recognition Data Analysis Reporting

Fraud Agent

N.C.O. Financial Services, Inc.

Feb 2011 - Sep 2013 (2 years 7 months)

Detected and prevented suspicious activity, analyzed fraud patterns with specialized tools, resolved customer complaints by phone, and managed sensitive information with U.S. credit bureaus.

Fraud Detection Fraud Tools Risk Assessment Customer Support Loss Prevention