Ashwini Khairnar

I’m a results-driven Fraud Operations and Chargeback Analyst with 5+ years of experience managing end-to-end card dispute lifecycles, fraud investigations, and payment risk operations. I focus on compliance, accuracy, and speed—especially for complex, high-value cases across Visa and Mastercard payment rails.

At Fiserv, I processed 90+ complex chargeback and fraud cases daily with 95–98% decision accuracy. I manage suspicious transaction reviews, identify fraud typologies, and prioritize cases using SLA/KPI-driven operations to reduce financial exposure.

I also served as an escalation point for high-risk and multi-party fraud and dispute cases, coordinating with risk, operations, and compliance teams to meet strict SLA targets. I perform root-cause analysis on chargeback trends and translate findings into actionable process improvements that strengthen workflow efficiency.

I maintain accurate case records and audit trails using CRM tools and MS Excel, ensuring documentation meets internal governance and external compliance standards. I collaborate cross-functionally to refine investigation procedures and consistently improve dispute resolution quality.