Looking for a job

Melanie Oliver

@melanieoliver

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I analyze chargeback data, resolve disputes, and improve payment operations for merchants and financial services teams.

United States

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What I'm looking for

I'm seeking to leverage my chargeback dispute management and process-improvement skills to support business initiatives, strengthen operational efficiency, and improve customer experiences.

At BlueSnap, I monitor and analyze merchants’ credit card processing activity, investigate chargebacks through completion, and support remediation plans that keep merchants aligned with card rules and regulations.

Previously, I analyzed and corrected Bank of America financial-transaction discrepancies through Signature Consultants, reducing average correction time by 40% while exceeding performance quotas. I also resolved complex accounting issues involving debit and credit adjustments while maintaining compliance, data integrity, and confidentiality.

At ClubReady, I assisted more than 4,000 customers with chargeback disputes and partnered with software development teams to improve chargeback capture processes, contributing to a 25% decrease in disputes. I also built semi-annual support-team training and streamlined distributor onboarding and funds-transfer documentation.

Experience

Work history, roles, and key accomplishments

Current

Senior Chargeback Data Analyst

Current

BlueSnap, Inc.

Jan 2022 - Present (4 years 8 months)

Monitor and analyze merchants' credit card processing activities, initiate chargeback investigations, and ensure compliance with card rules. Process disputes and resolve calls from internal teams, merchants, and banks.