Open to opportunities

Revati Patil

@revatipatil

Message

Chargeback and fraud specialist driving revenue recovery and risk mitigation.

India

Message

What I'm looking for

I seek roles in payments or risk teams where I can lead chargeback resolution, improve win rates, and build fraud-prevention processes while collaborating cross-functionally.

I am a detail-oriented chargeback specialist and fraud analyst with hands-on experience investigating transaction disputes, managing chargeback workflows, and collaborating across Risk, Customer Care, Reconciliation, and Tech teams to improve outcomes. I have a proven track record of improving win rates and recovering revenue—achieving a 35% win rate ($128K recovered) in 2024 and 38% ($147K recovered) in 2025, up from 26% ($101K) in 2023—while maintaining AML processes and producing actionable fraud reports.

My background includes operational roles in ticket and queue management, root-cause analysis, SOP development, and team coordination across hybrid and remote environments. I bring strong familiarity with payments and CRM tools (Stripe, Salesforce, Kustomer), a focus on SLA adherence and performance metrics, and a commitment to staying current with industry fraud-detection best practices.

Experience

Work history, roles, and key accomplishments

Current

Chargeback Specialist

Current

Boatsetter

Jan 2023 - Present (3 years)

Monitor and investigate transaction data, manage chargebacks and retrievals, and collaborate with Risk and Tech teams to improve win rates; achieved a 35% win rate ($128K recovered) in 2024 and 38% ($147K) in 2025, up from 26% ($101K) in 2023.

Chargebacks Fraud Detection Stripe Dispute Resolution Cross Functional Collaboration Ticketing Systems

Business Operations Specialist

Amdocs

May 2021 - Jan 2023 (1 year 8 months)

Performed ticket analysis, issue triaging, and SLA-driven queue management for AT&T projects; led root cause analyses, developed SOPs, and managed team performance to meet departmental objectives.

Ticketing SLA Management Root Cause Analysis SOP Development MS Excel CRM Team Coordination

Transaction Specialist

Concentrix

Oct 2018 - May 2021 (2 years 7 months)

Handled transactional payment disputes and incident resolution using Salesforce and internal tools; promoted to SME within 6 months and led a team of 4 agents while maintaining AHT and NPS targets.

Payment Processing Dispute Resolution Salesforce CRM Claims Handling Team Leadership Performance Metrics

Education

Degrees, certifications, and relevant coursework

R. C. Patel Institute of Technology, Shirpur

Bachelor of Engineering, Electrical, Electronics and Communication Engineering

2011 - 2014

Completed a Bachelor of Engineering in Electrical, Electronics and Communication Engineering from R. C. Patel Institute of Technology, Shirpur between 2011 and 2014.