Open to opportunities

Aaron Bass

@aaronbass

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Chargeback Support Analyst with expertise in fraud prevention and detection.

United States

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What I'm looking for

I seek a role that fosters growth, values collaboration, and emphasizes innovative fraud prevention strategies.

I am a dedicated Chargeback Support Analyst with extensive experience in fraud prevention and detection. Currently, I work at Waystar, where I investigate and resolve chargeback disputes, collaborating with cross-functional teams to ensure accurate and timely responses. My analytical skills have enabled me to develop and implement effective fraud prevention strategies, significantly improving chargeback management processes.

Previously, I served as a Fraud Prevention and Detection Analyst at USAA, where I successfully reduced fraudulent transactions by 25% within my first year. My role involved identifying and managing risks, utilizing advanced fraud management tools, and conducting thorough analyses of suspicious activities. My commitment to exceptional customer service and proactive problem-solving has consistently resulted in positive outcomes for both clients and organizations.

Experience

Work history, roles, and key accomplishments

Current

Chargeback Support Analyst

Current

Waystar

Jul 2022 - Present (2 years 11 months)

Investigated and resolved chargeback disputes by analyzing transaction data and customer profiles. Collaborated with cross-functional teams to ensure accurate responses to chargeback inquiries and developed fraud prevention strategies to improve management processes.

Chargebacks Data Analysis Fraud Prevention Customer Service Cross Functional Collaboration

Fraud Prevention and Detection Analyst

USAA

Jan 2022 - Jun 2022 (5 months)

Identified and managed risks from business activities while utilizing fraud management tools to detect suspicious activities. Implemented fraud prevention strategies that significantly decreased fraudulent transactions.

Fraud Detection Risk Management Data Analysis Fraud Prevention Cross Functional Collaboration

Fraud Detection Analyst

Bank of America

Aug 2021 - Jan 2022 (5 months)

Performed complex reviews of high-risk activities to maximize legitimate transaction approvals and informed clients on protecting their information from scams.

Fraud Analysis Risk Assessment Customer Education

Financial Crimes Specialist

Wells Fargo

May 2019 - Apr 2021 (1 year 11 months)

Conducted investigations into financial crimes, including fraud and money laundering, utilizing advanced data analysis to identify suspicious patterns and ensure compliance.

Financial Crime Data Analysis Regulatory Compliance Fraud Prevention

Relationship Banker / Teller

Wings Financial Credit Union

Feb 2018 - Sep 2019 (1 year 7 months)

Managed daily bank transactions and provided exceptional customer service while meeting monthly sales incentives and handling vault operations.

Customer Service Sales Banking Operations Vault Relationship Management

Education

Degrees, certifications, and relevant coursework

Columbus State University

Bachelor of Business Administration, Business Management

2012 - 2017

Studied business management, gaining knowledge in various aspects of business operations, including financial analysis, risk management, and regulatory compliance.