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Vipin Kumar

@vipinkumar11

Chargeback and AR specialist at Mondee Tech, improving dispute recovery and rebuttal outcomes.

At Mondee Tech Private Limited, I lead chargeback and accounts receivable dispute activities, from investigating cases and gathering evidence to preparing rebuttals and resolving escalations.

I monitor AR aging, overdue balances, and collection priorities to support timely recovery. I also support analysts through workload allocation, quality reviews, and coaching.

At Metaminds Tech Pvt. Ltd., I improved the chargeback win rate by 43% within three months by strengthening rebuttal documentation and supporting evidence. I also managed collection follow-ups, deductions, reconciliations, and customer disputes.

Earlier, I managed travel chargebacks at Fareportal India Pvt. Ltd. and conducted quality audits at Book Cheap Fare Flights Pvt. Ltd. My work has included coordinating with banks and payment gateways, reviewing booking records, and using Microsoft Excel, Salesforce CRM, Amadeus, and Sabre.

Experience

Work history, roles, and key accomplishments

Current

SME

Current

Mondee Tech Private Limited

Feb 2020 - Present (6 years 9 months)

Lead chargeback and AR dispute activities, including investigation, evidence gathering, documentation, rebuttal preparation, and timely case resolution. Monitor AR aging, overdue balances, collection priorities, and performance dashboards to support timely recovery and cash-flow improvement.

Chargeback Management AR Operations Dispute Resolution Root Cause Analysis SLA KPI Tracking Process Improvement Excel Salesforce

Senior Executive

Metaminds Tech Pvt. Ltd.

Jan 2018 - Jan 2020 (2 years)

Managed B2B collection follow-ups, deduction management, account reconciliation, and customer dispute resolution. Improved chargeback win rate by 43% within three months by strengthening rebuttal documentation and supporting evidence.

Collections Deduction Management Account Reconciliation Dispute Resolution Chargeback Management Excel

Quality Analyst

Book Cheap Fare Flights Pvt. Ltd.

Jan 2016 - Dec 2017 (1 year 11 months)

Conducted quality audits of customer interactions across calls, email, and chat; identified process gaps and recurring errors. Provided coaching and feedback to improve accuracy, service quality, and compliance with operating procedures.

Quality Audits Customer Service Coaching Process Improvement Excel

Senior Executive

Fareportal India Pvt. Ltd.

Aug 2013 - Dec 2015 (2 years 4 months)

Managed chargeback cases for travel transactions involving flights, hotels, and holiday packages. Coordinated with banks, payment gateways, and card networks and submitted dispute documentation within required timelines.

Chargeback Management Dispute Resolution Travel Transactions Payment Gateways GDS Amadeus Sabre Excel