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Versatile Operations Manager with expertise in supply chain and data analysis.
Experience
Operations Manager
YouMats Company
Jan 2023 - Present (2 years 10 months)
Data Analyst
Silverlight Research Group
Jun 2022 - Dec 2022 (6 months)
Process and Project Engineer
EIPICO Company
Nov 2020 - Feb 2022 (1 year 3 months)
CX Transformation Leader with 20+ years of experience in service excellence.
Experience
Chief Customer Experience Officer
Total CX (Beyon Group)
Jan 2024 - Apr 2025 (1 year 3 months)
Senior Advisor, Customer Experience Innovation
Alvarez & Marsal
Jan 2019 - Jan 2024 (5 years)
EVP Customer Experience
D360 Bank
Aspiring cybersecurity professional skilled in VAPT, Splunk, and network/web security.
Experience
Cybersecurity Simulation
Commonwealth Bank
Sep 2025 - Sep 2025 (0 months)
Cybersecurity Intern
Neo Cloud Technologies
May 2024 - Aug 2024 (3 months)
Cybersecurity Intern
Aliph Technologies Ltd
Jun 2022 - Aug 2022 (2 months)
Experienced VoIP Architect with a decade in IT and Telecom.
Experience
Associate Director - Production Support
Afiniti Inc.
May 2023 - Present (2 years 6 months)
VoIP Architect
i2c Inc.
Jan 2021 - Apr 2023 (2 years 3 months)
Principal Software Engineer - VoIP Telephony
i2c Inc.
Jan 2020 - Dec 2020 (11 months)
PMP® certified contact center transformation leader driving AI-led CX outcomes.
Experience
AVP - Digital
EXL
May 2025 - Present (6 months)
Transformation Consultant
Infosys Ltd.
Apr 2024 - Mar 2025 (11 months)
Sr. Engagement Manager
Quantiphi Services Pvt. Ltd.
Oct 2021 - Nov 2023 (2 years 1 month)
Experienced Support coach and Mento mentor with a passion for personalized customer service.
Experience
Student Success Mentor
St Stithians Online High School
Support Coach
UCT Online High School for Cambridge International
School Counsellor
100k-150k USD
Experienced Senior Workplace Technology Administrator with SaaS management expertise.
Experience
Senior Workplace Technology Administrator
Campfire Technology Inc/At Your Server Ltd
Jan 2022 - Present (3 years 10 months)
IT Technician with expertise in technical support and networking.
Experience
Tier 2 It Technician
4Tech IT Solutions
Jan 2023 - Present (2 years 10 months)
Tier 2 It Technician
Mars Technology
Apr 2022 - Present (3 years 7 months)
Technician
Fire-IT
Passionate about technology
Experience
Consultant Engineer
Cisco
Sep 2021 - Present (4 years 2 months)
Unified Communications Engineer
Collaboration-Services
Sep 2018 - Jul 2021 (2 years 10 months)
Telecommunications Engineer
UCC-Experts
Nov 2016 - Sep 2018 (1 year 10 months)
Experienced Customer Service Representative with strong communication skills.
Experience
Account Manager
RCE Inc.
Mar 2019 - Present (6 years 8 months)
Cashier
CVS
Apr 2018 - Sep 2019 (1 year 5 months)
Bank Teller
Wells Fargo
Nov 2017 - Nov 2018 (1 year)
70k-110k USD
IT Manager with 8 years of experience in technical support.
Experience
Manager
Merchant Industry LLC
Oct 2023 - Present (2 years 1 month)
Assistant Manager
Merchant Industry LLC
Dynamic professional with 3+ years in customer service and property management.
Experience
Senior Customer Executive
Teleperformance for Vodafone UK
Jul 2023 - Jun 2024 (11 months)
Customer Support Executive
FIS Global for Vodafone UK
Aug 2022 - Jun 2023 (10 months)
Efficient IT Infrastructure Engineer with expertise in cybersecurity.
Experience
IT Infrastructure Engineer
Help-On Call Ltd
Jul 2022 - Present (3 years 4 months)
System Administrator
Secure Services Group
Dec 2021 - Jul 2022 (7 months)
IT Administrator
Total Fleet Technology and Services
Sep 2019 - Aug 2020 (11 months)
Senior Customer Experience & Operations Leader with 15 years of expertise.
Experience
Head of Response Centre
Task Ltd
Jan 2022 - Present (3 years 10 months)
Global Director – Customer Contact Centre & Support
BMC Software
Jan 2019 - Present (6 years 10 months)
Experienced client relationship manager with a focus on customer satisfaction.
Experience
Customer Support Lead
B URQ
Jan 2024 - Mar 2024 (2 months)
Customer Experience Specialist - Tier II
B URQ
Oct 2022 - Mar 2024 (1 year 5 months)
Client Relationship Manager
B EHOPE
IT Support Specialist with expertise in cybersecurity and customer support.
Experience
IT Support Specialist
Deluxe Taxi Amsterdam
Sep 2023 - Present (2 years 2 months)
Customer Service Representative
Deluxe Taxi Amsterdam
Dec 2020 - Sep 2023 (2 years 9 months)
Customer Service Agent
Customer service professional experienced in telecom and technical support roles.
Experience
Téléconseiller
Téléperformance
Jan 2019 - Jul 2019 (6 months)
Technicien HelpDesk
Exm
Jun 2018 - Oct 2018 (4 months)
Téléconseiller
Lip Intérim
May 2018 - Jun 2018 (1 month)
Microsoft Certified IT Professional specializing in IT support and administration.
Experience
IT Support Intern
Graduate Plus
Jan 2025 - Apr 2025 (3 months)
Retail Supervisor & IT Support Liaison
Leisure Coast Fruit Market
Sep 2021 - Jan 2025 (3 years 4 months)
System Administrator
KMInfosystems
Apr 2014 - May 2016 (2 years 1 month)
Experienced in cold calling specializing in sales and appointment setting for over a year.
Experience
Customer Service Representative
SixEleven Global Services and Solutions
Jun 2022 - Sep 2023 (1 year 3 months)
Customer-focused professional with 2+ years of experience in support.
Experience
Customer Sales Representative
Alpha Technology Solutions
Jul 2024 - Present (1 year 4 months)
Chat Support Executive
Mindbridge
Mar 2023 - Present (2 years 8 months)
Customer Service Representative
Nov 2020 - May 2022 (1 year 6 months)
VP Global Consumer Service
Edrington (The Macallan)
Jan 2018 - May 2019 (1 year 4 months)
Global Customer Service Strategy Leader
International Airlines Group (IAG)
Mar 2014 - Oct 2018 (4 years 7 months)
Sr. Software Engineer - VoIP Telephony
i2c Inc.
Nov 2015 - Dec 2019 (4 years 1 month)
Sr. Software Engineer - VoIP
Vopium A/S
Dec 2013 - Oct 2015 (1 year 10 months)
Transformation Consultant
Concentrix Services Pvt. Ltd.
Dec 2014 - Oct 2021 (6 years 10 months)
Project Coordinator
Accenture
Feb 2014 - Dec 2014 (10 months)
Pretoria High School for Girls
Counsellor
O.U.T LGBT Wellbeing (NGO)
Systems Administrator
Vicwest Building Products/Kingspan Americas
Jan 2020 - Dec 2022 (2 years 11 months)
Voice Operations Specialist
Cogeco Connexion
Jan 2017 - Dec 2019 (2 years 11 months)
Network Operations Technician
Cogeco Connexion
Jan 2015 - Dec 2017 (2 years 11 months)
IT Support Specialist
Cogeco Connexion
Jan 2012 - Dec 2015 (3 years 11 months)
Jan 2021 - Mar 2022 (1 year 2 months)
Technician
Smart Retail
May 2018 - Dec 2020 (2 years 7 months)
Technical Support N3
CAGIP
Nov 2016 - Sep 2018 (1 year 10 months)
Technical Project Engineer
Ministry of the Interior
Oct 2011 - Nov 2016 (5 years 1 month)
Print and Marketing Associate
Staples
Dec 2016 - Sep 2017 (9 months)
Freight Logistics Manager / Cashier
Office Depot
Jan 2016 - Oct 2016 (9 months)
May 2023 - Oct 2023 (5 months)
Technical Support Specialist
Merchant Industry LLC
Dec 2021 - Apr 2023 (1 year 4 months)
Data Center Technician
Immix Technologies
Jun 2021 - Mar 2022 (9 months)
L1 Security Specialist
Orange Business Services
Jul 2018 - Jul 2019 (1 year)
Helpdesk and TeleSurveillance
Outremer Telecom
Aug 2013 - Jul 2018 (4 years 11 months)
Senior Manager – Global Support
BMC Software
Jan 2015 - Present (10 years 10 months)
Manager – Global Contact Centre
BMC Software
Jan 2013 - Present (12 years 10 months)
Associate Manager – EMEA Support
BMC Software
Jan 2011 - Present (14 years 10 months)
Nov 2023 - Jan 2024 (2 months)
Customer Services Specialist
Deluxe Taxi Amsterdam
Sep 2022 - Oct 2022 (1 month)
Client Negotiations Specialist
Rocket Money
Jun 2021 - Jul 2022 (1 year 1 month)
Deluxe Taxi Amsterdam
Dec 2020 - Sep 2023 (2 years 9 months)
Customer Service/Sales Agent
AttentiveMobile
Sep 2019 - Sep 2020 (1 year)
IT Support Specialist/Software Technician
Peace of Mind (POM)
Aug 2015 - Sep 2020 (5 years 1 month)
Consultant Réseau
SFR
Jan 2018 - Mar 2018 (2 months)
Téléconseiller
Intelcia
Mar 2016 - Mar 2017 (1 year)
ibex.
Nov 2021 - Present (4 years)