Open to opportunities

Allia Samuels

@alliasamuels

Message

Patient access and customer service professional delivering empathetic, accurate administrative support.

United States

Message

What I'm looking for

I am seeking a patient-facing role in a collaborative healthcare setting where I can apply my access, billing, and CRM skills while supporting patient-centered care and growth.

I am a dedicated and adaptable patient access and customer service professional with proven experience in healthcare, utilities, and call center environments. I consistently manage high-volume inquiries, maintain HIPAA-compliant patient records, and deliver empathetic support while meeting call volume and resolution goals.

I have hands-on experience with patient check-in, data entry, billing and copayment collection, CRM documentation, and remote customer support. My background includes roles at MedSTAR Health, Constellation (contract), and Dental Specialties of NY, and I hold certifications as a Phlebotomist and Nursing Assistant.

Experience

Work history, roles, and key accomplishments

Current

Patient Access Associate

Current

MedSTAR Health

Enter and update patient records, check patients in, verify information, and collect copayments while ensuring HIPAA compliance and accurate data entry to support bedboard and patient charts.

Epic InVision Patient Registration HIPAA Data Entry Scheduling Payment Processing CRM

Customer Service Representative

Constellation

Jan 2024 - Present (2 years 5 months)

Supported customers remotely with policy assistance, billing questions, and payment processing while documenting detailed case notes for follow-up and meeting call volume and resolution goals.

Remote Support Billing Payment Processing Customer Escalation Five9 Avaya

Customer Service Representative

Dental Specialties of NY

Jan 2023 - Present (3 years 5 months)

Managed high-volume inbound/outbound calls and emails, scheduled patients, collected co-payments, and documented clinical information accurately in patient medical records.

Scheduling Medical Documentation Outbound Calling