Allia Samuels
@alliasamuels
Patient access and customer service professional delivering empathetic, accurate administrative support.
United StatesWhat I'm looking for
I am a dedicated and adaptable patient access and customer service professional with proven experience in healthcare, utilities, and call center environments. I consistently manage high-volume inquiries, maintain HIPAA-compliant patient records, and deliver empathetic support while meeting call volume and resolution goals.
I have hands-on experience with patient check-in, data entry, billing and copayment collection, CRM documentation, and remote customer support. My background includes roles at MedSTAR Health, Constellation (contract), and Dental Specialties of NY, and I hold certifications as a Phlebotomist and Nursing Assistant.
Experience
Work history, roles, and key accomplishments
Patient Access Associate
MedSTAR Health
Enter and update patient records, check patients in, verify information, and collect copayments while ensuring HIPAA compliance and accurate data entry to support bedboard and patient charts.
Customer Service Representative
Constellation
Jan 2024 - Present (1 year 10 months)
Supported customers remotely with policy assistance, billing questions, and payment processing while documenting detailed case notes for follow-up and meeting call volume and resolution goals.
Customer Service Representative
Dental Specialties of NY
Jan 2023 - Present (2 years 10 months)
Managed high-volume inbound/outbound calls and emails, scheduled patients, collected co-payments, and documented clinical information accurately in patient medical records.
Education
Degrees, certifications, and relevant coursework
High School (unspecified)
High School Diploma, General Education
Completed a high school diploma; specific school and years not provided.
Certified Phlebotomist (credential)
Phlebotomy Certification, Phlebotomy
Completed a certified phlebotomy program; awarding institution and dates not provided.
Certified Nursing Assistant (credential)
Certified Nursing Assistant, Nursing Assistance
Completed a Certified Nursing Assistant program; awarding institution and dates not provided.
Availability
Location
United StatesAuthorized to work in
Job categories
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