LILexi Ibasco
@lexiibasco
Sales-driven customer service professional specializing in B2B telecom sales and client retention.
PhilippinesWhat I'm looking for
I am a results-oriented sales and customer service professional with experience across outbound and inbound sales, B2B telecom accounts, and technical web-hosting support. I consistently exceed KPIs by crafting persuasive communications, handling objections, and closing qualified leads.
My background includes roles at Teledial Call Center Inc, Fusion CX, VXI Global Holdings, Telus International, and HGS Global Solutions where I delivered high-volume outreach, converted inbound inquiries into sales, and provided technical and benefits support with empathy and accuracy.
I bring strong CRM and Salesforce familiarity, proven customer retention strategies, and a collaborative mindset focused on driving revenue growth while maintaining excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Outbound Sales Expert
Teledial Call Center Inc
Apr 2025 - Oct 2025 (6 months)
Conducted high-volume outbound calls to generate qualified leads and close deals, consistently meeting KPIs and delivering strong sales results.
Inbound Sales Representative
Fusion CX
Oct 2024 - Mar 2025 (5 months)
Converted inbound customer inquiries into sales by providing accurate product information and promotions while ensuring superior customer experience.
Sales Representative
VXI Global Holdings BV
Oct 2022 - Apr 2023 (6 months)
Promoted and sold products by identifying customer needs, handling billing and order processing, and ensuring high-quality customer interactions.
TIProvided technical web hosting support for domains, email, and server issues, troubleshooting problems to maintain high customer satisfaction.
Healthcare Advocate
HGS Global Solutions
Sep 2019 - Mar 2021 (1 year 6 months)
Handled inbound calls from healthcare providers on benefits, claims, and eligibility, ensuring accurate communication per HIPAA standards.
Education
Degrees, certifications, and relevant coursework
PUPhilippines Women's University
Bachelor of Science, Information Technology
2010 - 2014
Completed a Bachelor of Science in Information Technology program with coursework focused on IT fundamentals and technical proficiency.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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