Emani Howard

I am a motivated and customer-focused Call Center and Communications Specialist with over 4 years of experience in high-volume customer service. My expertise lies in managing inbound and outbound calls, cold calling, and conflict resolution. I pride myself on my ability to provide solutions with empathy and professionalism, ensuring that every customer interaction is positive and productive.

In my current role as a Customer Service Representative at ABC Call Solutions, I handle 80-100 calls daily, consistently exceeding contact goals and improving customer satisfaction scores by 20% over six months. My previous experience at American Airlines honed my skills in delivering high-level customer service in a fast-paced environment, where I was recognized for my clear communication and problem-solving abilities. I thrive in remote work settings and am dedicated to maintaining detailed records and meeting performance targets.