Emani Howard
@emanihoward
Motivated Call Center Specialist with a focus on customer satisfaction.
What I'm looking for
I am a motivated and customer-focused Call Center and Communications Specialist with over 4 years of experience in high-volume customer service. My expertise lies in managing inbound and outbound calls, cold calling, and conflict resolution. I pride myself on my ability to provide solutions with empathy and professionalism, ensuring that every customer interaction is positive and productive.
In my current role as a Customer Service Representative at ABC Call Solutions, I handle 80-100 calls daily, consistently exceeding contact goals and improving customer satisfaction scores by 20% over six months. My previous experience at American Airlines honed my skills in delivering high-level customer service in a fast-paced environment, where I was recognized for my clear communication and problem-solving abilities. I thrive in remote work settings and am dedicated to maintaining detailed records and meeting performance targets.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ABC Call Solutions
Jan 2023 - Present (2 years 5 months)
Handled 80-100 inbound and outbound customer calls daily regarding account inquiries and service updates. Performed cold calling outreach for promotional campaigns, consistently exceeding daily contact goals.
Customer Experience Representative
American Airlines
Aug 2020 - Present (4 years 10 months)
Delivered high-level customer service in a fast-paced environment with hundreds of travelers daily. Handled escalations and urgent requests while maintaining professionalism and composure.
Call Center Support Agent
Civic Solutions Group
Feb 2019 - Present (6 years 4 months)
Made outbound calls to donors and community members to provide updates and solicit contributions. Scheduled follow-ups and updated records using CRM tools and spreadsheets.
Education
Degrees, certifications, and relevant coursework
Emani hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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