Open to opportunities

Nqobile Sibiya

@nqobilesibiya

Message

Customer support professional with strong analytical and communication skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer support and sales agent with experience in analyzing customer interactions and tracking sales performance. My role at Remo Connect allowed me to develop strong communication skills, effectively resolving customer complaints and documenting solutions in CRM software. I pride myself on my problem-solving abilities and adaptability in fast-paced environments, ensuring customer satisfaction and loyalty.

Previously, I worked as an English tutor, where I honed my attention to detail and organizational skills while managing lesson plans and student records. My experience as an administration assistant further strengthened my data management and reporting capabilities, utilizing school management software to maintain accurate student records. I am committed to ongoing learning and career development, always striving to improve my skills and contribute positively to my team.

Experience

Work history, roles, and key accomplishments

Customer Support & Sales Agent

Remo Connect

Mar 2024 - May 2025 (1 year 2 months)

Analyzed customer interactions to identify trends and insights, and tracked sales performance, reporting on key metrics. Resolved customer complaints and issues, documenting resolutions in CRM software.

CRM Software

English Tutor

Superprof

Feb 2022 - Jan 2023 (11 months)

Ensured accuracy in grading, feedback, and record-keeping, managing lesson plans, materials, and student records. Utilized digital tools and platforms for instruction and record-keeping, and analyzed student performance data to inform instruction.

Lesson planning Grading

Administration Assistant

Living Blessings School

Jan 2021 - Feb 2022 (1 year 1 month)

Maintained accurate and up-to-date student records, utilizing school management software to update and track student information. Generated reports and compiled data for administrative purposes, ensuring confidentiality and discretion with sensitive information.

Reporting Confidentiality Microsoft Office

Education

Degrees, certifications, and relevant coursework

Teacher Record

Certificate, TEFL

Completed the TEFL certification program, gaining foundational knowledge and practical skills in teaching English as a foreign language. This program equipped me with methodologies for effective language instruction and classroom management.

Our Lady of Sorrows School

EGCSE, General Studies

Completed high school education, achieving the EGCSE qualification. This period provided a strong academic foundation across various subjects, preparing me for further studies.

AFDA

BA Motion Picture, Film and Television

Pursued a Bachelor of Arts in Motion Picture, focusing on various aspects of film and television production. Developed skills in storytelling, visual communication, and media production techniques.