Open to opportunities

Eleine Gamboa

@eleinegamboa

Message

Highly motivated hospitality professional with leadership and customer service skills.

Philippines

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in a supportive team environment.

I am a dedicated hospitality professional with a strong background in luxury hotels and resorts. My experience spans various roles, including Team Lead and Concierge Agent, where I have consistently delivered exceptional customer service and operational efficiency. I thrive in dynamic environments and am passionate about creating memorable experiences for guests.

Throughout my career, I have demonstrated my ability to lead teams effectively, implement operational improvements, and mentor colleagues to achieve their best performance. My tenure at prestigious establishments like The Peninsula Manila and Amanpulo has equipped me with the skills to manage complex guest requests and coordinate seamless service delivery. I am eager to leverage my diverse experiences in a fast-paced organization that values excellence in hospitality.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

J. Blanton Plumbing

Jul 2024 - Present (11 months)

Promoted to Team Lead, implementing disciplinary actions and providing operational insights to improve efficiency. Successfully led the team to enhance booking rates, attendance, and quality scores, contributing to overall operational success.

Leadership Team Management Coaching Disciplinary Actions

Customer Service Representative

J. Blanton Plumbing

Jun 2023 - Jul 2024 (1 year 1 month)

Handled inbound calls, booked appointments, and assisted customers with plumbing inquiries, receiving multiple raises for exceptional performance. Supported the Dispatch Manager and managed the company’s support email while maintaining high-volume customer service calls.

Customer Service Inbound Email Support Dispatch Support Problem Solving

Concierge Agent

The Peninsula Manila

Jul 2019 - Present (5 years 11 months)

Provided exceptional customer service by accommodating special requests, including VIP meet-and-assist services and tailored itineraries. Managed dining reservations, flight bookings, and concert tickets, ensuring a seamless and luxurious guest experience.

Customer Service VIP Event Planning Luxury

F&B Admin

Amanpulo

Oct 2017 - Present (7 years 8 months)

Reported directly to the F&B Director, coordinating with various departments and creating the resort’s reservation system. Handled all F&B-related customer requests, including collaborating with the Executive Chef on personalized menus and custom dining itineraries.

Education

Degrees, certifications, and relevant coursework

Enderun Colleges

Bachelor of Science, International Hospitality Management

Grade: Cum Laude

Activities and societies: SoundCast (Enderun Colleges Glee Club), Pacific Asia Travel Association (Enderun Chapter), Enderun Patisserie Association.

Completed a comprehensive curriculum focusing on global hospitality operations and management. Gained expertise in hotel administration, guest relations, and food and beverage services. Developed strong leadership and problem-solving skills relevant to the international hospitality industry.