Looking for a job

Ben St Vaughan

@benstvaughan

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Customer operations leader scaling service businesses and improving CX and efficiency.

Georgia

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What I'm looking for

I seek a role in customer operations or service experience where I can help looking after customer inquiries and accounts - where customer care really matters.

I am a customer operations and service leader with over 15 years' experience building and scaling service-based businesses across multiple markets.

I founded and managed telecom brands and local service ventures, growing customer bases from zero to 2,000+ active users and achieving retention and satisfaction metrics consistently above industry norms.

I design and implement end-to-end customer service systems — CRM, billing, helpdesk and payment platforms — and create documentation and knowledge bases that cut training time and speed ticket resolution.

I balance hands-on problem solving with strategic oversight, leveraging process improvement, automation and AI-enabled tools to boost operational efficiency and customer loyalty.

Experience

Work history, roles, and key accomplishments

Co-Founder, Customer Operations

Clover Communications / Aquila Nidum Ltd

Jan 2006 - Jan 2025 (19 years)

Founded and managed telecom brands, growing to 2,000+ active customers and achieving 90%+ CSAT by building end-to-end customer support, CRM and billing systems that reduced training time by 50% and accelerated ticket resolution.

Customer Operations CRM Billing Process Improvement Stripe Zendesk Intercom

Founder, Local Service Businesses

Brampton's Food & Farm / The Bacon Boys / Clover Cleaning

Jan 2006 - Jan 2010 (4 years)

Founded and scaled three local service businesses from solo operations to profitable teams, achieving 95%+ client retention through service excellence and local marketing.

Customer Service Vendor Management Project Coordination Local Marketing Operations