Ben St Vaughan

I am a customer operations and service leader with over 15 years' experience building and scaling service-based businesses across multiple markets.

I founded and managed telecom brands and local service ventures, growing customer bases from zero to 2,000+ active users and achieving retention and satisfaction metrics consistently above industry norms.

I design and implement end-to-end customer service systems — CRM, billing, helpdesk and payment platforms — and create documentation and knowledge bases that cut training time and speed ticket resolution.

I balance hands-on problem solving with strategic oversight, leveraging process improvement, automation and AI-enabled tools to boost operational efficiency and customer loyalty.