I seek a role in customer operations or service experience where I can help looking after customer inquiries and accounts - where customer care really matters.
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@benstvaughan
Customer operations leader scaling service businesses and improving CX and efficiency.
GeorgiaI seek a role in customer operations or service experience where I can help looking after customer inquiries and accounts - where customer care really matters.
I am a customer operations and service leader with over 15 years' experience building and scaling service-based businesses across multiple markets.
I founded and managed telecom brands and local service ventures, growing customer bases from zero to 2,000+ active users and achieving retention and satisfaction metrics consistently above industry norms.
I design and implement end-to-end customer service systems — CRM, billing, helpdesk and payment platforms — and create documentation and knowledge bases that cut training time and speed ticket resolution.
I balance hands-on problem solving with strategic oversight, leveraging process improvement, automation and AI-enabled tools to boost operational efficiency and customer loyalty.
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Work history, roles, and key accomplishments
Clover Communications / Aquila Nidum Ltd
Jan 2006 - Jan 2025 (19 years)
Founded and managed telecom brands, growing to 2,000+ active customers and achieving 90%+ CSAT by building end-to-end customer support, CRM and billing systems that reduced training time by 50% and accelerated ticket resolution.
Brampton's Food & Farm / The Bacon Boys / Clover Cleaning
Jan 2006 - Jan 2010 (4 years)
Founded and scaled three local service businesses from solo operations to profitable teams, achieving 95%+ client retention through service excellence and local marketing.
Degrees, certifications, and relevant coursework
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