Open to opportunities

Kevin Mendoza

@kevinmendoza

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Customer support specialist with extensive experience in technical support.

Philippines

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

Hi, I’m Kevin Mendoza, a dedicated customer support specialist with several years of experience helping people through chat, phone, and email. I have had the privilege of working with renowned companies such as Microsoft, Comcast, Facebook Commerce, and TEMU. My role has involved addressing a wide range of customer concerns, from technical issues to billing inquiries, always with a focus on providing a smooth and helpful experience.

Throughout my career, I have developed strong skills in technical support and customer service. I thrive under pressure and enjoy solving problems, ensuring that customers feel valued and understood. My experience includes supporting e-commerce SaaS platforms, providing Level 2 tech support, and assisting users with cloud-based VoIP services. I pride myself on my clear communication, empathy, and ability to adapt to various customer needs.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

TDCX

Oct 2023 - Present (1 year 10 months)

Supported e-commerce SaaS platforms, assisting customers with managing online shops, tracking orders, and interacting with web-based tools. Handled technical issues, billing concerns, and product questions for Facebook Commerce and TEMU.

SaaS Troubleshooting Customer Service Technical Support Web Tools Order Management Billing Product Support

Level 2 Tech Support

ResultsCX

Dec 2020 - Dec 2022 (2 years)

Provided Level 2 technical support for Comcast customers via live chat, phone, and email. Assisted with customer plan upgrades and performed advanced troubleshooting for cable, internet, phone, and home security services.

Technical Support Live Chat Phone Support Email Support Troubleshooting Customer Service Communication Cable Internet

Technical Support | Customer Service

TELUS

Jan 2019 - Sep 2020 (1 year 8 months)

Supported a cloud-based VoIP service, guiding users through account configuration, device connection troubleshooting, and subscription management. Utilized SaaS communication tools to provide comprehensive customer service.

Technical Support Customer Service VoIP Cloud Based Platforms SaaS Troubleshooting Subscription Management Communication Problem Solving

Customer Sales Specialist

VXI

Jun 2018 - Dec 2018 (6 months)

Assisted customers in managing accounts, subscriptions, and packages through DirecTV's online platform, a SaaS-based customer portal. Guided users through login issues, plan upgrades, and content viewing on supported applications.

Account Management Subscriptions SaaS Content Management Customer Service

Chat Support Specialist | Sales & Billing

AFNI

Sep 2016 - Oct 2017 (1 year 1 month)

Supported customers using Comcast’s web-based billing and service management portal, a SaaS platform. Assisted users with service subscriptions, billing issues, and navigating digital tools primarily via chat.

Chat Support Sales Billing SaaS Subscriptions Customer Service Communication

Customer Sales Specialist

CONVERGYS

Sep 2014 - Oct 2015 (1 year 1 month)

Directly supported Microsoft SaaS products, including Microsoft 365, Outlook, and OneDrive. Assisted customers with troubleshooting login issues, subscription problems, and software functionality for various cloud-based tools.

SaaS Outlook Cloud Based Tooling Troubleshooting Login Issues Subscription Management

Education

Degrees, certifications, and relevant coursework

AMA Computer University

Bachelor of Science, Computer Engineering

2011 - 2014

Studied Computer Engineering at AMA Computer University from 2011 to 2014. Gained foundational knowledge in computer systems and engineering principles.