SoFiSO

Operations Compliance Manager

SoFi is an American personal finance and financial technology company that offers a suite of financial products and services, including loans, banking, investing, and insurance, with a mission to help people achieve financial independence.

SoFi

Employee count: 1001-5000

United States only

Employee Applicant Privacy Notice

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

We’re looking for a detail-oriented and strategic minded Operations Compliance Manager to support our expanding Compliance organization and provide oversight to bank operations functions relative to their compliance with applicable regulatory frameworks and requirements. This role will play a critical part in developing, maintaining, and optimizing compliance processes across SoFi’s financial products, with a focus on operational excellence, regulatory adherence, and risk mitigation.

You will lead key compliance initiatives, influence cross-functional stakeholders, and serve as a subject matter expert in compliance aspects of operational functions and processes across bank products.

What you’ll do:

  • Act as a compliance SME across operations processes, partnering with product, operations, legal, and engineering teams to ensure processes are compliant with federal and state regulations.
  • Be an advisor to the business as they design and implement controls, workflows, and procedures that mitigate operational compliance risks across SoFi’s financial products (e.g., lending and banking).
  • Support root cause analyses and remediation planning for compliance incidents, ensuring timely and effective escalation, resolution, and documentation.
  • Partner with the Risk and Internal Audit teams to respond to support stakeholders in audit findings and implement corrective actions.
  • Work with third-party vendors across product and internal teams to ensure ongoing compliance with SLAs and regulatory standards.
  • Monitor regulatory developments and provide impact assessments to leadership on necessary process changes.
  • Represent Compliance Operations in cross-functional project meetings, and ensure compliance considerations are embedded from the outset.

What you’ll need:

  • Bachelor’s degree in Business, Law, or related field.
  • 6–10 years of experience in compliance, risk management, or operational roles in a regulated financial services or fintech environment.
  • Deep understanding of operations compliance areas, including FCRA, Reg E, Reg Z, UDAAP and other consumer regulations.
  • Demonstrated experience in control design and implementation in fast-paced, high-growth environments.
  • Excellent communication and cross-functional collaboration skills, with the ability to influence without authority.
  • Strong analytical and critical thinking skills with a bias toward action and continuous improvement; demonstrated ability to creatively problem solve.
  • Highly organized and accountable; able to manage multiple priorities and tight deadlines with accuracy and clarity.
  • Strong stakeholder management and facilitation skills across the lines of defense.

Nice to have:

  • Experience with Fintech or consumer lending products.
  • CRCM or similar compliance certification.
  • Familiarity with tools like Jira, Confluence, GRC platforms.
  • Prior experience interacting with regulators or preparing for exams (e.g., OCC, CFPB, FDIC).
  • Comfortable in an agile, entrepreneurial environment and able to deliver results under changing priorities.
Compensation and BenefitsThe base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFipage!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal EmployeesIf you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

United States +/- 0 hours

About SoFi

Learn more about SoFi and their company culture.

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At SoFi, our mission is to empower individuals on their journey to financial independence, enabling them to realize their ambitions. We believe that financial independence isn't just about accumulating wealth; it's about reaching a point where your money actively works to support the life you aspire to live. Every aspect of our work is dedicated to helping our members achieve this by getting their money right. This member-centric approach is a core tenet of our philosophy; if we prioritize our members' interests, it ultimately serves our own.

Our culture is built upon a foundation of 11 core values that guide every decision we make, from how we serve our members and build our company to how we collaborate as a team. These values include putting our members' interests first, running after problems, and embracing diversity so that everyone feels welcome, included, and empowered to contribute. We believe in making our footprint bigger than our foot, emphasizing that selfless acts are crucial for elevating our collective impact. Accountability and a gritty determination to achieve ambitious goals are central to our ethos. We foster an environment of continuous iteration, learning, and innovation, recognizing that these are responsibilities shared by everyone. Taking care of our people and helping them grow is paramount, as we recognize our employees as our greatest differentiator. This commitment to our team ensures they, in turn, will take the best care of our members. And through it all, we don't forget to smile, because our ambition is contagious, and we find joy in seeing success both within and outside of SoFi. We are SoFi missionaries, dedicated to fair and responsible banking and to helping people get their money right.

Employee benefits

Learn about the employee benefits and perks provided at SoFi.

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Family medical leave

Offered to employees.

Pet Insurance

Voluntary pet insurance.

Performance bonus

Regular bonus opportunities.

Legal support

Legal support via LegalShield.

View SoFi's employee benefits
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SoFi

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