Senior Manager Fraud Lead

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Who we are:

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Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

SoFi’s Risk Management team has responsibility for ensuring growth in all products offered and other member-related activities are consistent with the company’s risk appetite. The team holistically manages Enterprise, Consumer Lending products, Credit Cards, Deposit Products, Fraud Prevention, Portfolio Management, Infrastructure, and Business Operating risks. In addition, Risk Management directly manages enterprise partners, ensures strong compliance with regulations, acts as a multi-layered second line of defense in oversight of business operations, and works to ensure risk policies enable a member-first experience.

Senior Manager, Mortgage Fraud Lead will have the responsibility for partnering with cross-functional teams (Mortgage and Home Equity Operations, Credit Risk, Collections, Legal, Compliance, 2LoD) to drive the first line of defense on all Fraud prevention policies and strategies related to Mortgage and Home Equity products. The goal is to develop, implement and optimize an end-to-end Fraud prevention strategy.

Senior Manager, Mortgage Fraud Lead reports directly to the Director of Onboarding Fraud Prevention, Lending Products.

What you’ll do:

Innovate: Bring your brightest ideas to build best-in-class Mortgage and Home Equity Fraud Prevention strategies.

Data-Driven: Conduct in-depth analysis of portfolio and industry fraud trends to identify emerging risks and vulnerabilities

Iterate, learn, innovate: We are all responsible for innovation and must embrace data-driven decisions. This includes working closely with key stakeholders, including Credit Risk, Product, Engineering, Operations, Data Science, Legal and Compliance to deliver effective solutions.

Build the Future: Work collaboratively with the Data Science team or 3rd party vendors to identify opportunities to design or buy new machine learning models.

Be a Fraud Prevention SME: Stay abreast of industry best practices, technology, and regulatory developments in the fraud space and incorporate them into SoFi’s fraud strategy.

Control Risk and Drive Performance Outcomes: Understand Fraud risk (3rd party, 1st party, and Synthetic) and develop approaches to mitigate Fraud loss and responsibly grow revenue. Monitor performance of strategies and portfolios. Document and communicate results and escalate issues as necessary. Identify gaps/opportunities and drive actions.

Grow, Grow, Grow: Be inspired by dynamic leaders and our rapidly growing business. We are recruiting the best, brightest, and passionately quantitative team members.

What you’ll need:

• 5+ years experience in Mortgage and/or Home Equity fraud prevention strategy
• Proven track record of developing and implementing successful fraud prevention strategies
• Strong analytical and problem-solving skills, with the ability to translate patterns from large datasets into digestible and actionable insights that inform strategy
• Proficiency in SQL and Python
• Excellent communication and interpersonal skills, with the ability to influence and build consensus across different levels and functions
• Outcome-oriented mindset with a strong bias for action
• Comfort working and effectively communicating in a fast-paced, dynamic environment
• A history of success in leading initiatives and driving results through collaboration and doing hands-on work
• Experience defining and driving a roadmap based on company performance goals
• A curiosity that will enable you to digest the Tala loan product business model quickly and find opportunities to create value

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected].

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.