First Help FinancialFF

Compliance Risk & Governance Manager

First Help Financial is a US-based auto finance company founded in 2006 that provides auto loans to underserved consumers with limited access to traditional financial services. The company offers flexible financing options and multilingual support to help customers make informed decisions.

First Help Financial

Employee count: 201-500

Salary: 110k-110k USD

United States only

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years.

Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Compliance Risk and Governance Manager

Your Location: Remote/Anywhere within the US

You Report To: VP of Compliance

Compensation: A starting base salary starting at $110K or more plus a semi-annual performance bonus, depending upon experience

­­Learn more about our awesome Compliance Team!

About the Opportunity:

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for the fifth year in a row, is adding a new partner to our Compliance department to accommodate our remarkable growth!

This individual is responsible for strengthening and overseeing key components of the Compliance Management System (CMS), including compliance risk assessments, external audit and exam coordination, issue management, and compliance training. This role ensures that compliance risks are properly assessed, monitored, and reported through the development of structured governance processes, policies, and reporting tools. The manager also leads efforts to identify and address training gaps based on monitoring and audit outcomes and provides leadership support to enhance the maturity and effectiveness of compliance programs across the organization.

What you will do:

Your responsibilities include but are not limited to:

  • Lead the design and execution of the annual compliance risk assessment and compliance monitoring plan, including third-party vendor reviews
  • Support the growth of established compliance programs and strengthen emerging programs by developing structure, conducting evaluations, and enhancing documentation
  • Develop and maintain audit and testing plans to evaluate the effectiveness of internal controls; design and assess internal control frameworks to mitigate compliance risks
  • Serve as the primary compliance contact for external regulatory examinations, including planning, document coordination, response development, and remediation oversight
  • Manage the Compliance Training Program, including content oversight, scheduling, completion tracking, and reporting
  • Leverage outcomes from monitoring, testing, audits, and risk assessments to identify training gaps and deliver targeted training to business units
  • Oversee the enterprise-wide compliance issue management process, including centralized documentation, tracking, remediation oversight, closure validation, and escalation for issues identified through internal monitoring, audits, regulatory exams, and risk assessments
  • Prepare and deliver high-quality risk dashboards and reports to communicate compliance risk trends, exposures, and program effectiveness to senior leadership.
  • Collaborate with business units and subject matter experts to integrate regulatory changes, compliance expectations, and industry best practices into operations, training, and risk mitigation efforts
  • Maintain strong working knowledge of relevant federal and state regulations, ensuring ongoing integration of regulatory expectations into compliance risk activities

What you bring:

  • Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
  • Bachelor’s degree in Business, Finance, or a related field (advanced degree preferred but not required)
  • Minimum of 7 years of experience in compliance risk management, internal audit, or regulatory oversight within consumer lending, preferably auto finance, including at least 4 years of team leadership or management experience
  • Strong knowledge of federal and state consumer protection laws and regulations (e.g., ECOA, FCRA, TILA, UDAAP, GLBA, and Fair Lending)
  • Demonstrated ability to create and lead compliance risk assessments, audit coordination, issue management processes, and regulatory exam responses
  • Proven experience designing, implementing, and improving compliance programs, policies, procedures, and training initiatives within growing or evolving environments
  • Strong analytical, communication, and interpersonal skills, with the ability to assess internal controls, evaluate operational processes, produce high-quality reports, and effectively collaborate across departments
  • Highly organized, detail-oriented, and capable of managing multiple priorities and deadlines in a fast-paced environment

FHF Benefits…

  • Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
  • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
  • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 110k-110k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About First Help Financial

Learn more about First Help Financial and their company culture.

View company profile

First Help Financial (FHF) is an innovative and fast-growing auto finance company headquartered near Boston, Massachusetts. Founded in 2006, the company has dedicated over a decade to serving customers with limited access to traditional financial services. First Help Financial's core mission is to provide fairly priced auto loans to consumers who are often overlooked or mispriced by conventional financial institutions. The company strives to empower these individuals by offering flexible financing options and native-language support, including English, Spanish, and Portuguese, to help them make informed financial decisions, particularly when purchasing their first car.

First Help Financial has demonstrated significant growth, consistently expanding its portfolio by over 30-40% annually in recent years. The company operates in numerous states across the U.S. with offices in Needham, MA, and Phoenix, AZ, and has plans to expand its services to all 50 states. FHF prides itself on its customer-centric approach, providing support throughout the entire loan life cycle, from application to payoff. This includes a personalized final review to ensure customers are well-informed about their loan terms and a comprehensive welcome package. The company emphasizes its values of Compliance, Customer, and Colleagues, holding itself to high standards of professionalism while fostering a supportive work environment. Recognized as a 'Great Place to Work' for multiple consecutive years, First Help Financial values culture, diversity, collaboration, and work-life harmony, investing in its employees' careers and well-being. The company is privately held, with the Treacy family as the majority owner.

Employee benefits

Learn about the employee benefits and perks provided at First Help Financial.

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Paid vacation

The company offers paid vacation.

Life insurance

Life insurance is an offered benefit.

Some meals provided

Some meals are provided by the company.

Health insurance

Affordable health insurance is provided.

View First Help Financial's employee benefits
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First Help Financial

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