Product Manager (Global Services) - Remote

Position Charter:

What You Will Do:

• Contribute to the definition of the Global Services product vision and strategy
• Conduct thorough market research and customer analysis
• Define and own Percona’s Services portfolio roadmap
• Identify customer needs and opportunities
• Design new Services products and features, and enhance existing Services products
• Ensure the successful launch of new Services products
• Own the implementation of new product launch (education, pricing/SKU updates, etc)
• Be accountable for the growth and adoption of Services products
• Own the complete Services product lifecycle from incubation to sunsetting
• Develop and maintain relationships with strategic customer contacts
• Act as a sales support resource and evangelist for opportunities related to Services products
• Work with Product and Engineering teams to integrate the services and software customer experience
• Analyze product performance including revenue, adoption and customer satisfaction

What You Have Done:

• At least five years Product Management experience, preferably in service offerings within a software ecosystem
• Experience with open-source software, services and communities
• Demonstrated ability to effectively communicate with both internal team members and external customers
• Utilized metrics and data to make informed decisions and generate actionable insights
• Experience working with a geographically distributed remote team

You’ll stand out if you have the following:

• Hands-on experience working with one or more of the following: MySQL, PostgreSQL, or MongoDB and related technologies
• Strong understanding of the needs and challenges users and customers face when deploying MySQL, MariaDB, MongoDB, PostgreSQL and/or other databases
• Strong public speaking skills with an ability to evangelize
• Start-up/scale-up experience, with an appreciation of the dynamics of a growing services and software company

Personal Attributes:

• Active listener with the ability to ask meaningful questions at the right time
• Exceptional relationship builder, viewing customers as equals in the journey
• A passionate and natural teacher who enjoys educating their team, company, and customers
• Independent with the ability to work with minimal direction
• Clear and concise communicator in every situation
• Strong work ethic with an entrepreneurial approach