Documentation - Observability - Technical Writer

Elastic is an open source search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co

We are seeking a technically savvy writer to support our Observability engineering team. As a writer at Elastic, you'll be embedded within engineering and you'll help shape the evolution of our products and services. We care deeply about giving you ownership of what you’re working on. We believe Elastic achieves greatness when you are free to pursue your ideas and are surrounded and challenged by your peers. You are empowered to comment on anything, regardless of your role!

Does this sound like your kind of opportunity? Check out our docs and install and tinker with our products! Tell us why you're interested and what you can bring to the role. Upload any writing samples you have, or provide links to your portfolio, GitHub contributions, or other publicly-available content with your application.

What You’ll Do:

• Work side-by-side with Elastic engineers, product marketing, support, and your fellow writers to document new features, improve our existing content, help users succeed with Elastic Observability, and tell a consistent Elastic story.
• Produce how-to guides, user guides, tutorials, and other content for our documentation website and in-product help center.
• Use Elastic's Git-based software development process—being comfortable using Git and GitHub is important.
• Review and edit documentation changes contributed by other Elastic employees and community members.
• Test both the product and its documentation for accuracy and consistency.

What You Bring Along:

• 2+ years in a SaaS, IT, or developer-focused environment—for example, prior experience as a technical writer, support engineer, product manager, or other technical role.
• Technical knowledge and expertise—the best writing stems from a true understanding of the product you're writing about and the problems it solves.
• Curiosity, a willingness to wear a variety of hats, a desire to learn new things, and the drive to roll up your sleeves and tackle sophisticated problems.
• Experience with a lightweight mark-up language such as Markdown, Asciidoc, or Wikitext.

Bonus Points:

• Experience writing customer-facing documentation for products. You understand the craft of technical writing and how it differs from other types of writing.
• Familiar with modern web development and technologies used to build applications.
• Comfortable reading code in one or more languages.
• Happy working from the command line and able to write basic scripts and examples.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please email [email protected].

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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