Global Customer Advocacy Director (Remote, United States)

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

Are you passionate about building customer success stories that make the customer the hero? At Dynatrace, our value shines brightest through our customers’ voices and stories. We are on a mission to grow our customer advocacy program and amplify the impact we make with these customer stories. In this role, you will lead a team to accelerate our reach, build more advocates and stories, and enhance how customer stories come to life throughout our business. This is a fast-paced, growth-oriented role where you will have the opportunity to make a significant impact.

What You'll Do:

• Lead and Scale: Direct our global customer advocacy strategy, focusing on storytelling that is relatable and emphasizes the business value our customers achieve with Dynatrace End to End Observability and App Security, and scale our customer story pipeline and impact.
• Engage and Inspire: Recruit and onboard customer reference contacts, helping them see the benefit of our advocacy program, and providing exceptional experiences across speaking engagements, videos, references, and campaigns.
• Collaborate and Enable: Work closely with sales, marketing, and product teams to ensure customer advocacy strategies are aligned with business priorities and to ensure support from extended teams to drive awareness and amplification of stories.
• Build Relationships: Develop and nurture strategic advocacy relationships with customers from CIO/CTO to the Ops teams, ensuring mutual benefits and standout experiences. Develop tight relationships with sellers for account connection.
• Create and Curate: Produce a dynamic library of customer stories in various formats, from case studies and blogs to videos and sales enablement tools, continuously promoting the success we achieve for our customers.
• Strategize and Align: Ensure customer advocacy strategies align with go-to-market plays and corporate goals.
• Measure and Optimize: Manage and refine the end-to-end process of content creation, deliver against key program KPIs, and analyze program performance to enhance efficacy and adoption.

this is the customer relationship, correct? There's also the importance of Sales relationships for introductions to customers.

Qualifications

Minimum Qualifications:

• Experienced Leader with 10+ years in technology, including 2+ years leading a team, with demonstrated success in customer advocacy or marketing roles.

Preferred Skills:

• Delivered compelling customer stories—written, video and stage, with ability to share published examples.
• Proven track record working effectively with customer and internal executives, sales, product management, and marketing to build strong relationships and achieve outcomes.
• Past successes working with large brand customers to engage in customer advocacy, including ability to effectively navigate internal customer requirements for communications and legal approval.
• Clear understanding of marketing, sales and communications priorities and track record successfully partnering to deliver high impact customer stories.
• High energy, “own it” personality, and ability to drive process improvement and thrive in a in a fast-paced, high-growth environment under tight timelines.
• Highly driven self-starter that creates a sense of urgency within her/his team.
• Exceptional communication cross-functionally and at all levels including senior management
• Excellent project management skills with an ability to prioritize independently and delegate tasks to team members when appropriate.

Additional Information

• Dynatrace is a market share leader & a 13x magic quadrant leader

• Invest heavily in the product side of things – huge global investment in R&D

• Dynatrace is trusted by over half of Fortune’s Top 10

• Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.

• Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology

DOE, annual salary of $158 - 230K plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.