Customer Success Manager I | French speaking

Deel is the all-in-one payroll and HR platform for global teams. We're transforming how global talent connects with world-class companies, breaking down borders that have traditionally limited both hiring and career opportunities. As a Customer Success Manager, you'll be the face and voice of Deel for our clients, building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth.

Requirements

• Accounts: The CSM will be responsible for a high volume small spend accounts in either our SMB/MM or ENT segments.
• Risk: Identify and flag risks that will lead to customer churn.
• Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis.
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
• Drive adoption of platform features that will lead to a better customer experience and better retention.

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access