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DeelDE

IT Support Engineer Lead, Deel IT | LATAM

One of the biggest changes in the workforce has been the rise of onboarding remote contractors all over the world as a way to help businesses grow.

Deel

Employee count: 11-50

AW, BR + 5 more

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Deel is an all-in-one payroll and HR platform for global teams. We're looking for an IT Support Engineer Lead to lead our L1 Support Team and manage access and compliance protocols, providing Tier 3 support for IT-related tickets and troubleshooting hardware and software issues. We're scaling up our IT offering to provide round-the-clock support to our customers.

Requirements

  • 10+ years of experience in IT support, systems administration, or a related technical role
  • At least 4 years of experience leading teams
  • Experience in Tier 3 support
  • Demonstrated experience in managing IT workflows, processes, and tech stack efficiency
  • OS-agnostic support capabilities (MacOS and Windows)
  • Industry certifications such as CompTIA or other relevant credentials are a plus

Benefits

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Location requirements

ArubaBrazilColombiaEcuadorMexicoPhilippinesUnited States

Hiring timezones

Aruba +/- 0 hours, and 6 other timezones

Job categories

IT Support EngineerBilingual Spanish Technical Support EngineerSupport Engineer

Skills

IT SupportTier 1 SupportMacOSWindowsAccess ManagementComplianceSystems AdministrationWorkflowsCompTIA

About Deel

Learn more about Deel and their company culture.

View company profile

One of the biggest changes in the workforce has been the rise of onboarding remote contractors all over the world as a way to help businesses grow. This trend is present whether it's a shared economy company or a fully distributed team.

Unfortunately, working with contractors can be hard, expensive, and time-consuming. As a company, you need a contract, different payment methods in place, clarity on tax filing (ie: W9/1099/W-8BEN forms), etc.. Not to mention compliance with local laws and understanding of classification risks.

At Deel, we are firm believers in the future of work. We strive to make it easier for companies to onboard and pay their contractors while staying fully compliant. We are walking the talk by being a fully distributed team. Building things is what drives us. Luckily for us, there's a lot to build at Deel. We enjoy talking to our customers as well as building features for them.

Employee benefits

Learn about the employee benefits and perks provided at Deel.

View benefits

Equity benefits

Life changing pre-IPO equity.

Healthcare insurance

Medical, dental, and vision insurance.

Company retreats

All-expenses paid international company off-sites.

Learning and development budget

Learning and development budget for books, courses and conferences.

View Deel's employee benefits
Claim this profileDeel logoDE

Deel

Company size

11-50 employees

Founded in

2018

Chief executive officer

Alex Bouaziz

Markets

Remote WorkFintechFinancial ServicesPaymentsPayroll

Employees live in

United States
View company profile

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Deel hiring IT Support Engineer Lead, Deel IT | LATAM • Remote (Work from Home) | Himalayas