AircallAI

Senior Software Engineer Backend/AI

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We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Aircall

Employee count: 501-1000

AF, AL + 146 more
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Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
As a Senior Backend Engineer, you will be responsible for the design, development, deployment, and operation of business-critical/AI features that add customer value on top of Voice. Best practices, evangelization, and mentoring in your team and across the whole of Engineering will be part of your day to day job.
Quality, excellence, and agility drive our delivery processes and you will help us level these up. Using a variety of back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).
*** This position is based in Madrid. Candidates willing to relocate to Spain are welcome to apply *** Note: we do not sponsor visa.

Your mission @ Aircall:

  • Participate in requirements analysis to help with providing the right technical and business solutions for our customers
  • Propose innovative solutions based on AI landscape trends
  • Have key responsibilities within the design, architecture, and end-to-end delivery of key modules
  • Write clean scalable code and test and deploy applications and systems
  • Revise, update, refactor, and debug code
  • Be part of an engineering organization delivering high quality, secure, voice solutions to Aircall clients
  • Involvement in product and platform performance optimization and live site monitoring
  • Mentor team members

A little about you:

  • You have at least 5+ years of experience in back-end development in a large scale, preferably typed language (Typescript/Node.js, Java, Scala), with experience in Javascript, Ruby, or Python, with a focus on delivering for security, scalability, availability, and performance
  • Knowledge about LLMs (GPT, Mistral, Llama, Claude, etc…) and experience developing with them (usage, prompting, etc), AI frameworks (Langchain, LlamaIndex, Auto Gen, etc), AI architectures (RAG, reranking, etc)
  • Nice to have: Ideally you will have worked with AWS in a production environment and understand how to design for, deploy on and get the best out of, the environment and services provided by Amazon
  • Security is at the forefront of your mind in everything that you do
We know that success comes from smart work and deserves to be recognized and rewarded
We value people who are bold, ambitious, collaborative and customer-centric. We’re a global community growing together.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!
Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We'll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.

Why join us?

🚀 Key moment to join Aircall in term of growth and opportunities
💆‍♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite multi-cultural mindset
💶 Competitive salary package benefits (health coverage, lunch, commute, sports)
DEI Statement:
At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey.
We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

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About the job

Apply before

Jun 26, 2024

Posted on

Apr 27, 2024

Job type

Full Time

Experience level

Senior

Location requirements

AfghanistanAlbaniaAlgeriaAndorraAngolaAntarcticaArmeniaAustriaAzerbaijanBahrainBelarusBelgiumBeninBosnia and HerzegovinaBotswanaBouvet IslandBulgariaBurkina FasoBurundiCabo VerdeCameroonCentral African RepublicChadComorosCongoCongo, The Democratic Republic of theCook IslandsCroatiaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiEgyptEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFaroe IslandsFinlandFranceFrench GuianaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGuadeloupeGuernseyGuineaGuinea-BissauHeard Island and McDonald IslandsHoly See (Vatican City State)HungaryIcelandIranIraqIrelandIsle of ManIsraelItalyJerseyJordanKazakhstanKenyaKuwaitKyrgyzstanLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMadagascarMalawiMaliMaltaMartiniqueMauritaniaMauritiusMayotteMoldovaMonacoMontenegroMoroccoMozambiqueNamibiaNetherlandsNigerNigeriaNorth MacedoniaNorwayOmanPalestine, State ofPolandPortugalQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Martin (French part)Saint Pierre and MiquelonSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSint Maarten (Dutch part)SlovakiaSloveniaSomaliaSouth AfricaSouth SudanSpainSudanSvalbard and Jan MayenSwedenSwitzerlandSyrian Arab RepublicTajikistanTanzaniaTogoTunisiaTurkeyTurkmenistanUgandaUkraineUnited Arab EmiratesUnited KingdomUzbekistanWestern SaharaYemenZambiaZimbabweÅland Islands

Hiring timezones

EMEA +/- 0 hours

Job categories

Senior Backend Software EngineerSenior Backend DeveloperSenior Software EngineerBackend Software Development EngineerSenior Machine Learning Engineer

Skills

TypeScriptNodeJavaScalaJavaScriptRubyPythonAWSSecurityAircallHelpDesk+Typescript JavascriptCRMFrameworkAI EngineeringNodeJS

About Aircall

Learn more about Aircall and their company culture.

View company profile

We believe in the power of conversation.

We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Aircall is the phone and communication platform, designed for sales and support teams. It is an entirely cloud-based voice solution, easy to use, reliable and integrated with all CRMs and critical business and conversational tools such as Salesforce, HubSpot, Intercom, Slack, Gong, and many others. Through a combination of its powerful software and dedicated people, Aircall helps SMBs drive productivity and turn customer and employee satisfaction into key growth drivers.

Aircall has expanded its international footprint and currently has over 800 employees from 40 nationalities spread over 8 offices and was named one of Built In’s Best Places to Work. As part of the Deloitte Fast 500 list, Aircall achieved centaur status after securing over $100 million in annual recurring revenue earlier in 2022.

Aircall is on a mission. And our culture is rooted in it.

We learn, try, and improve each day. We approach new initiatives with excitement, and we’re committed to success — for us as individuals, for our teams, and most importantly, for our customers, who motivate us in everything we do. Aircallees are from France, the US, Australia, Spain, UK, Germany and 32 other countries worldwide.

Claim this profileAircall logoAI

Aircall

Company size

501-1000

Founded in

2014

Chief executive officer

Olivier Pailhes

Markets

Customer ServiceSales EnablementCustomer Relationship Management (CRM)TelecommunicationsBusiness ProductivityEnterprise Software

Employees live in

United StatesFranceSpainUnited KingdomGermanyAustraliaIsraelSingaporeIndiaPortugal

Social media

Aircall's TwitterAircall's LinkedIn
View company profileVisit aircall.io

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