Yusuf Ahmed
@yusufahmed
Dedicated customer service advisor with strong problem-solving skills.
ZimbabweWhat I'm looking for
I am a committed customer service advisor with extensive experience in providing exceptional support to clients. My journey began with a BA in Criminology from Middlesex University, which has equipped me with analytical skills that I apply in my customer interactions. I have honed my ability to resolve queries effectively, ensuring that each patient or customer feels valued and understood.
Throughout my career, I have worked in various roles that have strengthened my communication and organizational skills. At NHS, I managed live queries, ensuring patient confidentiality while providing timely solutions. My experience at Soo Lovely Studio further developed my ability to handle complaints and negotiate with suppliers, showcasing my adaptability and dedication to customer satisfaction.
In addition to my professional experience, I have volunteered in care settings, where I learned the importance of empathy and active listening. I thrive in fast-paced environments and am always eager to learn and grow within the customer service field.
Experience
Work history, roles, and key accomplishments
Customer Service
Soo Lovely Studio
Dec 2024 - Dec 2024 (0 months)
Resolved customer complaints and processed refunds. Negotiated with sellers and suppliers, processed orders, and provided sales support including graphics and website design.
Customer Service Advisor
NHS
May 2020 - Dec 2024 (4 years 7 months)
Provided customer support by answering queries related to screening kits and medicines. Utilized problem-solving and communication skills to assist patients via phone, email, and live chat. Maintained patient confidentiality and updated databases regarding patient queries and order progress.
Human Resources Assistant
Adina Care Limited
Mar 2020 - May 2020 (2 months)
Assisted HR manager with various tasks including setting up interviews, creating ID badges, and conducting background checks. Helped update the website with job vacancies.
Volunteer Care and Admin Assistant
MHA Riverview Lodge
Jan 2019 - Jul 2019 (6 months)
Resolved client complaints and built rapport with clients in a dementia care home. Developed communication skills and multitasked in a fast-paced environment.
Volunteer Sales Assistant
AL Awan Grocery Store
Aug 2014 - Sep 2014 (1 month)
Influenced sales through verbal advertising and managed stock orders. Organized receipts and invoices, and utilized Microsoft Excel for database updates.
Education
Degrees, certifications, and relevant coursework
MUMiddlesex University
Bachelor of Arts, Criminology
2020 - 2023
Completed a BA in Criminology, focusing on the study of crime, criminal behavior, and the criminal justice system. Developed analytical skills and a deep understanding of social issues related to crime.
Kingsbury High School
GCSE, General Education
2013 - 2018
Achieved 7 GCSEs including Mathematics and English, demonstrating foundational academic skills and knowledge necessary for further education.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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