Dusanth Sritharan

Provided exceptional telephone customer service in a timely manner whilst working in a fast-paced busy contact center. Used problem-solving skills to support customers with their banking needs. Had excellent attention to detail.

Served customers with passion and pride, providing great natural service. Was passionate and knowledgeable about the products and services within the store. Worked across the store in service, picking, and replenishment areas.

Acted as the primary and first point of contact for client support inquiries and requests. Answered and attended to customer calls and emails received to the helpdesk during UK business hours. Ensured service requests were handled and attended within agreed SLAs and followed up until resolution was provided.

Acted as the liaison between Finance & Administrative Officer and Principles Program Staff, attending to all documentation related to Finance and Administration matters. Coordinated logistics for various Programs, Events, and Travel & Meetings. Communicated with invitees to obtain confirmations and ensure their presence.

Completed a Master of Science degree focusing on Accounting and Finance. Gained advanced knowledge in financial reporting, analysis, and management accounting principles.

Obtained a Bachelor of Science with Honours in Business and Management. Studied core business functions including marketing, finance, human resources, and strategic management.

Completed a Higher National Diploma in Business Management. Developed practical skills and knowledge relevant to various business operations and management roles.

Grade: English Language B (78), Mathematics B (69), Principles of Accounting B (75), Economics C (67), Business Studies A (86), Tourism B (70), Environmental Studies D (59)

Completed GCE Ordinary Level examinations. Achieved grades in subjects including English Language, Mathematics, Principles of Accounting, Economics, Business Studies, Tourism, and Environmental Studies.