Open to opportunities

Areeba Ahmad

@areebaahmad

Message

Highly organized customer service professional committed to exceptional support.

United Kingdom

Message

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and fosters a collaborative culture.

I am a highly organized and resilient Customer Service professional with a strong commitment to delivering exceptional support. My experience has taught me the importance of being an attentive listener, ensuring that every customer feels heard and valued. I consistently prioritize customer needs, building positive internal relationships and fostering a collaborative work environment across teams and departments.

Throughout my career, I have adeptly navigated fast-paced, evolving settings with flexibility and a positive attitude. Known for staying calm under pressure, I efficiently resolve issues while maintaining a focus on customer satisfaction and operational success. I am eager to bring my dedication, adaptability, and strong interpersonal skills to an esteemed organization from day one.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor

Current

Capita

Mar 2025 - Present (4 months)

Responded to a wide range of customer calls, ensuring every interaction prioritized customer needs and satisfaction. Handled difficult conversations with clarity and professionalism, especially regarding refund requests and data protection policies.

Customer Service Data Protection Conflict Resolution Customer Satisfaction CRM Software

Customer Assistant

Marks & Spencer

Nov 2024 - Jan 2025 (2 months)

Provided delightful customer service by assisting customers in finding products across food, fashion, and home décor sections. Managed till operations and ensured efficient replenishment of stocks in a fast-paced, face-to-face environment.

Customer Satisfaction Till Management Product Knowledge

Customer Service Associate

Amazon

Aug 2022 - Aug 2023 (1 year)

Provided exceptional customer service, demonstrating strong organizational skills and loss prevention awareness. Collaborated effectively with the team, handled extensive product knowledge, and efficiently multitasked to solve problems.

Customer Service Problem Solving Team Collaboration Multitasking

Education

Degrees, certifications, and relevant coursework

University of Sheffield

MSC, Human and Molecular Genetics

Activities and societies: Dissertation on the hunt for pathogens in rare diseases, showcasing individuality, sincerity, teamwork, communication, leadership, collaboration, execution, invention, research, team building, analytical skills, and creativity.

Undertook a Master of Science program focusing on Human and Molecular Genetics. Gained advanced knowledge in genetic principles and molecular techniques.

Osmania University

BSC, Genetics, Chemistry, and Microbiology

Activities and societies: Participated in a Social Business Project focused on maximizing the potential of leftover flowers from wedding and memorial services by turning them into essential oils, addressing environmental issues by recycling floral waste and encouraging sustainable practices.

Completed a Bachelor of Science degree with a triple major in Genetics, Chemistry, and Microbiology. Developed a strong foundation in biological and chemical sciences.