LCLindsay Carter
@lindsaycarter
Dedicated customer service professional with strong communication skills.
United KingdomWhat I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including helpline support and administrative positions. My journey began with a focus on client interactions and has evolved into a strong commitment to providing exceptional service in high-pressure environments. I pride myself on my ability to communicate effectively, whether it's through phone, email, or face-to-face interactions.
Throughout my career, I have consistently exceeded performance targets, demonstrating my commitment to quality service. My roles have included working with the DWP Universal Credit Helpline, where I handled claims and provided essential information to claimants. I have also contributed to health-related projects, showcasing my adaptability and willingness to learn in diverse settings. I am passionate about helping others and thrive in roles that allow me to make a positive impact.
Experience
Work history, roles, and key accomplishments
Warm Home Discount Scheme
HGS
Oct 2024 - Present (8 months)
Assisted individuals with Warm Home Discount Scheme eligibility and information for ITP issuance. Provided advice on WHD and other support, consistently exceeding service quality and efficiency targets.
UKHSA Measles & Pertussis
Adecco/Serco
Jun 2024 - Present (11 months)
Worked for the UK Health Security Agency on the measles and pertussis line, handling inbound and outbound calls. Conducted data entry, creating records from Noids and utilizing Microsoft Excel for tracking.
HMPO Advice Line
SWS (Serco Workforce Solutions)
Mar 2024 - Present (1 year 3 months)
Provided advice on passport applications and related queries on the HMPO advice line. Triaged calls for transfer to the tier 2 team, consistently exceeding call quality and efficiency targets.
Warm Home Discount Scheme
Adecco/Serco
Oct 2023 - Present (1 year 8 months)
Assisted individuals with Warm Home Discount Scheme eligibility checks and information completion for Instruction to Pay (ITP) issuance. Provided advice on WHD and other support options, consistently exceeding service quality thresholds.
DWP Universal Credit Helpline
Teleperformance
Mar 2023 - Present (2 years 3 months)
Managed DWP Universal Credit Helpline calls, assisting with phone and online claims and new claim setups. Provided comprehensive advice on UC and DWP benefits, consistently achieving high call quality scores.
DWP Universal Credit Helpline
Adecco/Serco
Aug 2022 - Present (2 years 10 months)
Handled DWP Universal Credit Helpline inquiries, including phone and online claims, and new claim setups. Provided advice and information on UC and other DWP benefits, consistently exceeding call quality targets.
Bakery Assistant
ASDA
Sep 2015 - Present (9 years 9 months)
Worked as a Bakery Assistant, handling freezer stock and packing fresh products. Ensured shelves were replenished and assisted customers with their needs.
Sale Relief Assistant
NEXT PLC
Jul 2014 - Present (10 years 11 months)
Assisted customers and managed stock during sale periods. Responsibilities included stocking shelves, pricing items, and counting inventory.
Receptionist
Wallasey Foot Health Centre
Aug 2013 - Present (11 years 10 months)
Provided ad-hoc reception cover, managing patient appointments and general office tasks. Handled incoming calls, responded to messages, and interacted with patients face-to-face.
Consultant
Truly Madly Baby
Jun 2011 - Present (14 years)
Managed cash handling and client payments, ensuring accurate financial transactions. Coordinated client purchases and organized deliveries, maintaining effective communication via email, instant messaging, and telephone.
Education
Degrees, certifications, and relevant coursework
Weatherhead High School
GCSE, English
Grade: C
Achieved a Grade C in English GCSE in 2006. Studied at Weatherhead High School.
Weatherhead High School
GCSE, Mathematics
Grade: D
Achieved a Grade D in Mathematics GCSE in 2006. Studied at Weatherhead High School.
Wirral Metropolitan College
BTEC Media, Video Production
Grade: Distinction
Achieved a Distinction in Video BTEC Media in 2007. Studied at Wirral Metropolitan College.
Wirral Metropolitan College
GCE Media, Communication/Production
Grade: A
Achieved a Grade A in Communication/Production GCE Media in 2007. Studied at Wirral Metropolitan College.
Wirral Metropolitan College
BTEC Media, Radio Production
Grade: Merit
Achieved a Merit in Radio Production BTEC Media in 2008. Studied at Wirral Metropolitan College.
Wirral Metropolitan College
GCE Media, Communication/Production
Grade: D
Achieved a Grade D in Communication/Production GCE Media in 2008. Studied at Wirral Metropolitan College.
Wirral Metropolitan College
City & Guilds, Communication
Grade: Pass
Achieved a Pass in Communication (Level) City & Guilds in 2008. Studied at Wirral Metropolitan College.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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