Lindsay Carter

Assisted individuals with Warm Home Discount Scheme eligibility and information for ITP issuance. Provided advice on WHD and other support, consistently exceeding service quality and efficiency targets.

Worked for the UK Health Security Agency on the measles and pertussis line, handling inbound and outbound calls. Conducted data entry, creating records from Noids and utilizing Microsoft Excel for tracking.

Provided advice on passport applications and related queries on the HMPO advice line. Triaged calls for transfer to the tier 2 team, consistently exceeding call quality and efficiency targets.

Assisted individuals with Warm Home Discount Scheme eligibility checks and information completion for Instruction to Pay (ITP) issuance. Provided advice on WHD and other support options, consistently exceeding service quality thresholds.

Managed DWP Universal Credit Helpline calls, assisting with phone and online claims and new claim setups. Provided comprehensive advice on UC and DWP benefits, consistently achieving high call quality scores.

Handled DWP Universal Credit Helpline inquiries, including phone and online claims, and new claim setups. Provided advice and information on UC and other DWP benefits, consistently exceeding call quality targets.

Worked as a Bakery Assistant, handling freezer stock and packing fresh products. Ensured shelves were replenished and assisted customers with their needs.

Assisted customers and managed stock during sale periods. Responsibilities included stocking shelves, pricing items, and counting inventory.

Provided ad-hoc reception cover, managing patient appointments and general office tasks. Handled incoming calls, responded to messages, and interacted with patients face-to-face.

Managed cash handling and client payments, ensuring accurate financial transactions. Coordinated client purchases and organized deliveries, maintaining effective communication via email, instant messaging, and telephone.

Grade: C

Achieved a Grade C in English GCSE in 2006. Studied at Weatherhead High School.

Grade: D

Achieved a Grade D in Mathematics GCSE in 2006. Studied at Weatherhead High School.

Grade: Distinction

Achieved a Distinction in Video BTEC Media in 2007. Studied at Wirral Metropolitan College.

Grade: A

Achieved a Grade A in Communication/Production GCE Media in 2007. Studied at Wirral Metropolitan College.

Grade: Merit

Achieved a Merit in Radio Production BTEC Media in 2008. Studied at Wirral Metropolitan College.

Grade: D

Achieved a Grade D in Communication/Production GCE Media in 2008. Studied at Wirral Metropolitan College.

Grade: Pass

Achieved a Pass in Communication (Level) City & Guilds in 2008. Studied at Wirral Metropolitan College.