Lindsay CarterLC
Open to opportunities

Lindsay Carter

@lindsaycarter

Dedicated customer service professional with strong communication skills.

United Kingdom

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in various roles, including helpline support and administrative positions. My journey began with a focus on client interactions and has evolved into a strong commitment to providing exceptional service in high-pressure environments. I pride myself on my ability to communicate effectively, whether it's through phone, email, or face-to-face interactions.

Throughout my career, I have consistently exceeded performance targets, demonstrating my commitment to quality service. My roles have included working with the DWP Universal Credit Helpline, where I handled claims and provided essential information to claimants. I have also contributed to health-related projects, showcasing my adaptability and willingness to learn in diverse settings. I am passionate about helping others and thrive in roles that allow me to make a positive impact.

Experience

Work history, roles, and key accomplishments

HG

Warm Home Discount Scheme

HGS

Oct 2024 - Present (8 months)

Assisted individuals with Warm Home Discount Scheme eligibility and information for ITP issuance. Provided advice on WHD and other support, consistently exceeding service quality and efficiency targets.

AD

UKHSA Measles & Pertussis

Adecco/Serco

Jun 2024 - Present (11 months)

Worked for the UK Health Security Agency on the measles and pertussis line, handling inbound and outbound calls. Conducted data entry, creating records from Noids and utilizing Microsoft Excel for tracking.

SS

HMPO Advice Line

SWS (Serco Workforce Solutions)

Mar 2024 - Present (1 year 3 months)

Provided advice on passport applications and related queries on the HMPO advice line. Triaged calls for transfer to the tier 2 team, consistently exceeding call quality and efficiency targets.

AD

Warm Home Discount Scheme

Adecco/Serco

Oct 2023 - Present (1 year 8 months)

Assisted individuals with Warm Home Discount Scheme eligibility checks and information completion for Instruction to Pay (ITP) issuance. Provided advice on WHD and other support options, consistently exceeding service quality thresholds.

AD

DWP Universal Credit Helpline

Adecco/Serco

Aug 2022 - Present (2 years 10 months)

Handled DWP Universal Credit Helpline inquiries, including phone and online claims, and new claim setups. Provided advice and information on UC and other DWP benefits, consistently exceeding call quality targets.

AS

Bakery Assistant

ASDA

Sep 2015 - Present (9 years 9 months)

Worked as a Bakery Assistant, handling freezer stock and packing fresh products. Ensured shelves were replenished and assisted customers with their needs.

NP

Sale Relief Assistant

NEXT PLC

Jul 2014 - Present (10 years 11 months)

Assisted customers and managed stock during sale periods. Responsibilities included stocking shelves, pricing items, and counting inventory.

WC

Receptionist

Wallasey Foot Health Centre

Aug 2013 - Present (11 years 10 months)

Provided ad-hoc reception cover, managing patient appointments and general office tasks. Handled incoming calls, responded to messages, and interacted with patients face-to-face.

TB

Consultant

Truly Madly Baby

Jun 2011 - Present (14 years)

Managed cash handling and client payments, ensuring accurate financial transactions. Coordinated client purchases and organized deliveries, maintaining effective communication via email, instant messaging, and telephone.

Education

Degrees, certifications, and relevant coursework

WS

Weatherhead High School

GCSE, English

Grade: C

Achieved a Grade C in English GCSE in 2006. Studied at Weatherhead High School.

WS

Weatherhead High School

GCSE, Mathematics

Grade: D

Achieved a Grade D in Mathematics GCSE in 2006. Studied at Weatherhead High School.

WC

Wirral Metropolitan College

BTEC Media, Video Production

Grade: Distinction

Achieved a Distinction in Video BTEC Media in 2007. Studied at Wirral Metropolitan College.

WC

Wirral Metropolitan College

GCE Media, Communication/Production

Grade: A

Achieved a Grade A in Communication/Production GCE Media in 2007. Studied at Wirral Metropolitan College.

WC

Wirral Metropolitan College

BTEC Media, Radio Production

Grade: Merit

Achieved a Merit in Radio Production BTEC Media in 2008. Studied at Wirral Metropolitan College.

WC

Wirral Metropolitan College

GCE Media, Communication/Production

Grade: D

Achieved a Grade D in Communication/Production GCE Media in 2008. Studied at Wirral Metropolitan College.

WC

Wirral Metropolitan College

City & Guilds, Communication

Grade: Pass

Achieved a Pass in Communication (Level) City & Guilds in 2008. Studied at Wirral Metropolitan College.

Tech stack

Software and tools used professionally

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Lindsay Carter - Warm Home Discount Scheme - HGS | Himalayas