Open to opportunities

Nihar Saheed

@niharsaheed

Message

Experienced customer service professional with strong communication skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an enthusiastic and highly organized management professional with extensive experience in customer service and administration. My career has been dedicated to maintaining professional relationships with clients, ensuring they receive exceptional service. I thrive in fast-paced environments and enjoy tackling challenging tasks that enhance productivity and customer satisfaction.

Throughout my career, I have worked with various organizations, including Signature Housing and Concentrix, where I honed my skills in managing customer inquiries, scheduling appointments, and addressing complaints. My ability to communicate effectively with diverse clients has been instrumental in fostering strong relationships and understanding their needs. I am committed to continuous improvement and have successfully implemented feedback to refine processes and enhance service delivery.

With a solid foundation in teamwork, planning, and ICT proficiency, I am well-equipped to contribute positively to any organization. I believe in building trust and dependability with colleagues and clients alike, which has been a cornerstone of my professional ethos.

Experience

Work history, roles, and key accomplishments

Customer Service/Administrator

Signature Housing

Mar 2024 - May 2025 (1 year 2 months)

Scheduled appointments for sales representatives, maximizing their time and enhancing productivity. Managed inbound and outbound calls with potential clients, fostering strong relationships and maintaining confidentiality of client information.

Appointment Management Customer Relationship Management Data Protection Sales Support Communication

Customer Service Advisor

Concentrix

Nov 2022 - Feb 2023 (3 months)

Worked for the BT campaign in the billing department, taking payments and explaining bills to customers. Communicated effectively with diverse customers from various ethnic backgrounds.

Billing Payment Processing Customer Communications Conflict Resolution

Customer Service Advisor

Home Protect

Jun 2022 - Nov 2022 (5 months)

Provided customer service for home insurance policyholders, including reviewing policies, making amendments, and processing renewals. Handled complaints, provided compensation when necessary, and managed claims to ensure customer satisfaction.

Insurance Customer Service Claims Management

Customer Service Advisor

Teleperformance

Nov 2021 - May 2022 (6 months)

Provided customer service for passport updates, lost/stolen reports, and appointment bookings in a fast-paced environment. Handled approximately 70-80 calls per day, demonstrating empathy and updating customer records accurately.

Customer Service Fast Paced Environment Empathy Data Entry

Support Worker

QS Housing Ltd

Dec 2020 - May 2021 (5 months)

Demonstrated highly skilled communication, both written and verbal, and effective listening. Managed and worked efficiently to the best of my ability.

Communication Skills Written Communication Verbal Communication

Customer Services / Administrator

Pass and Co

Mar 2020 - Sep 2020 (6 months)

Provided support, help, and advice to customers regarding business products and services. Responsible for arranging appointments, explaining products, answering questions, and creating orders.

Customer Support Product Knowledge Appointment Setting