Tonica Okyere

Responded to customer inquiries, ensuring that all queries were handled professionally and in a timely manner. Managed escalated customer complaints and resolved issues effectively, ensuring client satisfaction and minimizing service disruptions. Trained new hires and provided ongoing coaching to team members to enhance their product knowledge, communication skills, and customer handling technique

Led, trained, and supported new team members, ensuring familiarity with operational procedures, customer service expectations, and safety protocols. Handled customer complaints and concerns, ensuring all issues were resolved swiftly and satisfactorily. Delivered exceptional customer service by taking orders, preparing food, and ensuring customer needs were met in a timely and friendly manner.

Managed day-to-day administrative tasks in a care home, handling resident records, staff schedules, and compliance documentation. Coordinated with healthcare professionals, families, and external agencies. Supported the management team with audits, reports, and care standards, ensuring the smooth running of the front office/reception.

Greeted and assisted residents, families, and visitors, handling phone calls, emails, and general inquiries. Provided support with paperwork and service information, communicating effectively with care staff and families. Managed and resolved complaints or escalated when needed, maintaining accurate records and logs while showing empathy and professionalism.

Completed coursework in core subjects including English, mathematics, and science. Developed foundational knowledge essential for further academic pursuits.