EA
Open to opportunities

Elizabeth Adesaogun

@elizabethadesaogun

Experienced Inbound Customer Service Agent dedicated to customer satisfaction.

Zimbabwe

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced and skillful Inbound Customer Service Agent, committed to providing high-quality service to callers. My organized and detail-oriented approach allows me to effectively handle customer inquiries and transactions, ensuring that I meet all needs and expectations. I have a proven track record of serving as an effective liaison between companies and their clients, working diligently to enhance customer satisfaction with every interaction.

Throughout my career, I have successfully monitored customer feedback and identified areas for improvement, leading to significant increases in customer loyalty. For instance, during my time as a Customer Service Advisor at HGS, I established a rapport with customers that resulted in a 20% increase in loyalty. My ability to develop and implement customer satisfaction surveys has also contributed to improved service standards, showcasing my commitment to excellence in customer service.

I believe in the importance of delivering a brand's mission through every customer interaction. My experience in various roles, including healthcare assistance and retail, has equipped me with strong communication skills and the ability to empathize with customers. I am eager to bring my expertise to a new role where I can continue to make a positive impact on customer experiences.

Experience

Work history, roles, and key accomplishments

HD

Customer Service Advisor

HGS (DWP Warm Home Discount)

Oct 2023 - Oct 2023 (0 months)

As a Customer Service Advisor, I monitored customer feedback, established rapport, and provided exceptional service, resulting in a 20% increase in customer loyalty. I utilized scripts to answer inquiries and developed a customer satisfaction survey to improve service standards.

KF

Cashier

KFC

Sep 2021 - Apr 2022 (7 months)

As a Cashier at KFC, I managed transactions efficiently and provided excellent customer service, ensuring a positive dining experience for customers.

AM

Sortation Associate

Amazon

Apr 2021 - Sep 2021 (5 months)

As a Sortation Associate, I was responsible for sorting packages efficiently to ensure timely delivery, contributing to overall operational success.

Education

Degrees, certifications, and relevant coursework

CG

Code First Girls

Course, Data Science

2024 - 2024

Completed a course in Data and SQL, gaining skills in database management and data analysis.

DT

Dartford & Gravesham NHS Trust

Course, Pathology

2023 - 2023

Completed a course in Pathology, focusing on the principles and practices related to the diagnosis and treatment of diseases.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Elizabeth Adesaogun - Customer Service Representative - Yankee Candle Store | Himalayas