Elizabeth Adesaogun
@elizabethadesaogun
Experienced Inbound Customer Service Agent dedicated to customer satisfaction.
What I'm looking for
I am an experienced and skillful Inbound Customer Service Agent, committed to providing high-quality service to callers. My organized and detail-oriented approach allows me to effectively handle customer inquiries and transactions, ensuring that I meet all needs and expectations. I have a proven track record of serving as an effective liaison between companies and their clients, working diligently to enhance customer satisfaction with every interaction.
Throughout my career, I have successfully monitored customer feedback and identified areas for improvement, leading to significant increases in customer loyalty. For instance, during my time as a Customer Service Advisor at HGS, I established a rapport with customers that resulted in a 20% increase in loyalty. My ability to develop and implement customer satisfaction surveys has also contributed to improved service standards, showcasing my commitment to excellence in customer service.
I believe in the importance of delivering a brand's mission through every customer interaction. My experience in various roles, including healthcare assistance and retail, has equipped me with strong communication skills and the ability to empathize with customers. I am eager to bring my expertise to a new role where I can continue to make a positive impact on customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Yankee Candle Store
Oct 2023 - Jan 2024 (3 months)
I implemented a customer feedback system to proactively resolve issues and developed service policies to ensure adherence to standards. My efforts led to a 30% increase in sales and a 45% customer satisfaction rate.
Customer Service Advisor
HGS (DWP Warm Home Discount)
Oct 2023 - Oct 2023 (0 months)
As a Customer Service Advisor, I monitored customer feedback, established rapport, and provided exceptional service, resulting in a 20% increase in customer loyalty. I utilized scripts to answer inquiries and developed a customer satisfaction survey to improve service standards.
Health Care Assistant
Expertise Care Home
Apr 2022 - Sep 2022 (5 months)
In my role as a Health Care Assistant, I responded to medical emergencies and coordinated care among healthcare professionals. I developed a patient-centered care plan that reduced medication errors by 30%.
Cashier
KFC
Sep 2021 - Apr 2022 (7 months)
As a Cashier at KFC, I managed transactions efficiently and provided excellent customer service, ensuring a positive dining experience for customers.
Freezer Pick Coordinator
Ocado
May 2021 - Sep 2021 (4 months)
In this role, I coordinated the picking of frozen goods, ensuring accuracy and efficiency in order fulfillment while maintaining quality standards.
Sortation Associate
Amazon
Apr 2021 - Sep 2021 (5 months)
As a Sortation Associate, I was responsible for sorting packages efficiently to ensure timely delivery, contributing to overall operational success.
Waitress
Nandos
Jul 2019 - Mar 2020 (8 months)
In my role as a Waitress, I provided excellent customer service, took orders, and ensured customer satisfaction in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Code First Girls
Course, Data Science
2024 - 2024
Completed a course in Data and SQL, gaining skills in database management and data analysis.
Dartford & Gravesham NHS Trust
Course, Pathology
2023 - 2023
Completed a course in Pathology, focusing on the principles and practices related to the diagnosis and treatment of diseases.
Availability
Location
Authorized to work in
Job categories
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