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Elizabeth Adesaogun

@elizabethadesaogun

Experienced Inbound Customer Service Agent dedicated to customer satisfaction.

Zimbabwe
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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an experienced and skillful Inbound Customer Service Agent, committed to providing high-quality service to callers. My organized and detail-oriented approach allows me to effectively handle customer inquiries and transactions, ensuring that I meet all needs and expectations. I have a proven track record of serving as an effective liaison between companies and their clients, working diligently to enhance customer satisfaction with every interaction.

Throughout my career, I have successfully monitored customer feedback and identified areas for improvement, leading to significant increases in customer loyalty. For instance, during my time as a Customer Service Advisor at HGS, I established a rapport with customers that resulted in a 20% increase in loyalty. My ability to develop and implement customer satisfaction surveys has also contributed to improved service standards, showcasing my commitment to excellence in customer service.

I believe in the importance of delivering a brand's mission through every customer interaction. My experience in various roles, including healthcare assistance and retail, has equipped me with strong communication skills and the ability to empathize with customers. I am eager to bring my expertise to a new role where I can continue to make a positive impact on customer experiences.

Experience

Work history, roles, and key accomplishments

YS

Customer Service Representative

Yankee Candle Store

Oct 2023 - Jan 2024 (3 months)

I implemented a customer feedback system to proactively resolve issues and developed service policies to ensure adherence to standards. My efforts led to a 30% increase in sales and a 45% customer satisfaction rate.

HD

Customer Service Advisor

HGS (DWP Warm Home Discount)

Oct 2023 - Oct 2023 (0 months)

As a Customer Service Advisor, I monitored customer feedback, established rapport, and provided exceptional service, resulting in a 20% increase in customer loyalty. I utilized scripts to answer inquiries and developed a customer satisfaction survey to improve service standards.

KF

Cashier

KFC

Sep 2021 - Apr 2022 (7 months)

As a Cashier at KFC, I managed transactions efficiently and provided excellent customer service, ensuring a positive dining experience for customers.

AM

Sortation Associate

Amazon

Apr 2021 - Sep 2021 (5 months)

As a Sortation Associate, I was responsible for sorting packages efficiently to ensure timely delivery, contributing to overall operational success.

Education

Degrees, certifications, and relevant coursework

CG

Code First Girls

Course, Data Science

2024 - 2024

Completed a course in Data and SQL, gaining skills in database management and data analysis.

DT

Dartford & Gravesham NHS Trust

Course, Pathology

2023 - 2023

Completed a course in Pathology, focusing on the principles and practices related to the diagnosis and treatment of diseases.

Tech stack

Software and tools used professionally

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