Kashish Khambra

Served as the primary point of contact for customers, providing assistance via email, phone, live chat, and social media channels. Collaborated with pharmacists and clinicians to ensure high-quality customer care and compliance with clinical standards.

Coordinated and maintained high customer satisfaction rates through analyzing customer profiles and awarding incentives, increasing customer satisfaction by 70%. Worked alongside multiple teams, including software engineers and developers, to examine 100+ sets of data received.

Assisted customers with inquiries regarding car finance applications, agreements, and payment terms, ensuring a high level of customer satisfaction. Conducted credit assessments by reviewing customer financial documents and credit history.

Supported young people with disabilities by creating personalized care plans that addressed their unique educational, emotional, and social needs. Facilitated access to community resources, including education, training, and employment opportunities, enhancing clients' independence and wellbeing.

Delivered a friendly, compassionate, and proactive approach throughout service, resulting in a 60% increase in client satisfaction. Supported clients with understanding and resolving issues by providing information, acting as a mediator, and providing referrals for community and self-help agencies as required.

Grade: Sociology: B, Psychology: B, History: C

Undertook A-Levels in Sociology, Psychology, and History. Developed strong analytical and critical thinking skills through the study of these diverse subjects.

Grade: English A*, Math’s B, Science A, Sociology A, Psychology B, History A, Religious Education A*

Completed GCSEs across a range of subjects including English, Mathematics, and Science. Gained foundational knowledge and skills essential for further academic pursuits.

Grade: 2:1

Completed a Bachelor of Arts with Honours in History and Law, achieving a 2:1 classification. This interdisciplinary program provided a comprehensive understanding of historical contexts and legal frameworks.