Yamina Diguer
@yaminadiguer
Proactive customer service and administration professional with extensive experience.
United KingdomWhat I'm looking for
I am a highly organized and proactive customer service and administration professional with a strong focus on delivering high-quality service. My experience spans various roles where I have honed my skills in building professional relationships and working collaboratively with teams. I thrive in fast-paced environments, managing multiple tasks while maintaining a calm demeanor under pressure.
Throughout my career, I have consistently met and exceeded KPIs and targets, demonstrating my business acumen and commitment to achieving positive outcomes. My proficiency in Microsoft Office, combined with my excellent communication skills, allows me to effectively support customers and colleagues alike. I am eager to continue my professional development through training opportunities that will further enhance my capabilities.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
HMRC/ Universal Credit
Dec 2021 - Present (3 years 7 months)
Provided professional support to customers claiming universal credit, dealing with clients and booking appointments with the job centre. Ensured GDPR compliance during security checks and took customer feedback. Offered quality advice on job searches, updated claimant personal circumstances, and inputted data and notes into their journal.
Customer Service Administrator
Skyline Taxis
Jan 2020 - Dec 2021 (1 year 11 months)
Provided excellent customer service to clients via telephone, handling both inbound and outbound calls. Booked taxis for clients, understood their feedback, and consistently delivered a high level of service.
Sales Consultant
Xercise4less
Jun 2017 - Jan 2020 (2 years 7 months)
Served as the face of the gym, conducting tours and managing customer calls. Explained membership options, achieved monthly sales targets, and monitored club sales performance. Conducted external promotions and ensured member satisfaction, while also maintaining gym cleanliness and stock.
Warehouse Operative
DRS
Apr 2018 - Jul 2018 (3 months)
Responsible for marking and sorting exam papers. Also involved in the packing process for dispatch.
Warehouse Operative
EE Warehouse
Jan 2016 - May 2017 (1 year 4 months)
Performed general warehouse operative duties, including sorting and handling goods. Contributed to efficient warehouse operations and inventory management.
Education
Degrees, certifications, and relevant coursework
Unknown
Level 3 Distinction/Merit, Health Studies
Grade: Distinction/Merit
Achieved a Distinction/Merit in Health Studies at Level 3. This qualification demonstrates a strong understanding of health-related subjects.
Unknown
Level 2 Pass, Health and Social Care
Grade: Pass
Successfully completed Health and Social Care at Level 2, achieving a Pass grade. This indicates foundational knowledge in the field.
Unknown
GCSEs, General Studies
Obtained 10 GCSEs, including core subjects such as Maths, English, and Science. These qualifications provide a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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