@yoshiravalladares
Customer Success professional at Hawx Pest Control focused on retention, escalations, and account support.
HondurasAt Hawx Pest Control, I focused on customer success, retention, escalations resolution, and account support, with sales involvement.
At One Solar, I provided back-office and sales support, assisting with customer onboarding and project coordination.
At Intouch CX (lululemon Studio) and Dyson, I handled customer inquiries and escalations, provided technical assistance, and supported sales.
Work history, roles, and key accomplishments
Hawx Pest Control
Jan 2025 - Dec 2026 (1 year 11 months)
Focused on customer success, retention, escalations resolution, and account support with sales involvement.
One Solar
Jan 2024 - Dec 2025 (1 year 11 months)
Provided administrative and sales support, assisting with customer onboarding and project coordination.
Intouch CX
Jan 2022 - Dec 2024 (2 years 11 months)
Managed customer inquiries and escalations, ensuring resolution, satisfaction, and service quality.
Provided customer support, escalations handling, technical assistance, and sales support for premium products.
Degrees, certifications, and relevant coursework
Bachelor's Intern, Marketing
2022 -
Pursuing a Bachelor's degree in Marketing, ongoing since 2022.
Technical Bachelor, Computer Science
2015 - 2018
Completed a Technical Bachelor in Computer Science from 2015 to 2018.
HondurasYou can contact yoshira and 90k+ other talented remote workers on Himalayas.
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