FBFrancis Bennett
@francisbennett
A motivated professional with a strong track record of delivering results, eager to contribute skills and grow within a forward-thinking team.
HondurasWhat I'm looking for
Proactive professional bringing strong skills, adaptability, and a results-oriented mindset.
Experience
Work history, roles, and key accomplishments
Email & Chat Support
GGA Solutions Root Media
May 2025 - Present (8 months)
Handled email and chat inquiries for policy, claims, and billing, guided customers through online processes, and escalated complex cases to support retention.
Customer Service Team Lead
Alorica Amazon
Jun 2023 - Feb 2025 (1 year 8 months)
Assisted customers and delivery drivers with account and delivery issues, supervised agents as Team Lead/Nesting Lead, and drove KPI improvements through coaching and performance analysis.
Technical & Chat Support
Collective Solutions Genmobile
Sep 2022 - Apr 2023 (7 months)
Provided technical and chat support, handled sales and retention, resolved customer issues, and maintained accurate client records to improve satisfaction.
Customer Service Representative
Interpretia Language Line Solution
Aug 2021 - Aug 2022 (1 year)
Welcomed visitors, answered calls and emails, scheduled appointments, and routed inquiries to appropriate departments to ensure a smooth client experience.
Education
Degrees, certifications, and relevant coursework
Instituto Modelo
High School Diploma, High School
Completed secondary education at Instituto Modelo, finished in November 2018.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
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